Member Experience Director

Member Experience Director

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS "Promoters".

The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.

• Annually, based on relevant experience to the role, plus bonus. Full-time hours.
• PTO.
• Full benefits package.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

• Relationship-based selling/servicing skills and training/presentation skills
• Word, Excel and PowerPoint basic proficiency
• Budgeting and analysis skills
• Experience with grassroots marketing
• Specific experience in customer engagement and retention is a plus
• 3 years sales management and leadership experience
• Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
• Excellent written and verbal communication skills; great listening skills
• Polished phone skills
• Able to handle multiple and concurrent projects and responsibilities
• Accountable for meeting deadlines
• Creative and resourceful
• Strong leadership skills
• Skilled at rapport and relationship-building
• Bachelor's degree preferred
• First Aid/CPR certification required within 90 days of hire date