Senior Practice Manager - Orthopedics; Cypress

Senior Practice Manager

At Houston Methodist, the Senior Practice Manager independently manages and/or coordinates complex delivery of care within a large, multi‑physician primary care, specialty, or multi‑disciplinary practice. The role supervises front‑desk, business transactions, clinical support services, compliance, safety, and customer service functions and is responsible for maximizing revenue through efficient, effective and compliant procedures. The manager collaborates with clinic medical staff and system‑wide administrative and medical staff as needed, and commits to creating a culture of compassion, integrity, innovative thinking, and leadership excellence.

Exempt

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)
• Experience: Five years of clinical healthcare experience, of which at least two years must have been in a managerial role; may consider Houston Methodist employees with four years of clinical experience in a relevant field with performance that demonstrates progressive leadership abilities.
• Licenses and
  
  Certifications:
  
  Practice Management Certification (preferred).
• Skills and Abilities:
• Shows safety‑oriented skills and competencies through ongoing assessments.
• Proficient in speaking, reading, and writing English to perform essential functions involving patient or employee safety.
• Communicates effectively with patients, physicians, family members, and co‑workers, maintaining customer‑service focus and positive language principles.
• Builds confidence in others, adapts interpersonal styles, and demonstrates leadership qualities, critical thinking, and decision‑making.
• Identifies issues, problems, and opportunities; analyzes data from multiple sources to develop solutions.
• Works effectively in a fast‑paced environment, demonstrates flexibility and adaptability, and manages staffing changes to maximize provider schedule and revenue.
• Problem‑solves in high‑stress environments with exceptional communication skills.

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. Provides development and mentoring of staff.
• Provides fair and consistent leadership and communication, maintains a competent and engaged employee group, conducts regular meetings, reviews policies, and provides recognition.
• Facilitates team dynamics, promotes teambuilding, and leads department process improvements.
• Achieves or exceeds threshold goals for department and system metrics on employee engagement indicators.
• Responds to employee concerns, demonstrates active listening, makes equitable decisions, and provides support for stress management practices.

• Plans and organizes day‑to‑day department operations, schedules, and activities for staff, physicians, and associated extenders.
• Drives department service standards and activities to impact patient/customer satisfaction scores.
• Serves as a first‑line contact for physicians and staff, resolves patient satisfaction concerns, and channels issues through appropriate procedures.

• Ensures a safe and effective working environment; monitors and revises safety plans and accreditation/regulatory requirements.
• Optimizes information systems to enhance operations and supports performance improvement and data management.
• Employs proactive approaches to improve safety, monitors workflow, reports near misses, and implements solutions with collaboration.
• Monitors compliance with policies, procedures, and HR standards.
• Analyzes performance through satisfaction systems, financial reports, and trends, and formulates action plans.
• Monitors key clinical operational indicators such as in‑basket utilization and clinical close rate.

• Assists in department budget development and ensures cost‑effective operations.
• Manages/audits department expenses within approved budgets, monitors revenue and expense targets, and plans staffing accordingly.
• Monitors data to provide…