Assistant Community Manager

Description

The Morgan Group is seeking a dedicated Assistant Community Manager to oversee day‑to‑day operations and ensure a professional environment for all team members and residents.

• Training
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long‑Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• 401(k) (Traditional & Roth) with Company Match
• Employee Assistance Program
• Vacation
• Sick
• Floating Holiday
• Holiday Schedule
• Referral Bonus Program
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program

• Assist the Community Manager in managing day‑to‑day operations, ensuring a professional environment. This includes:
  • Adherence to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals and the Team Member Handbook.
  • Operating the office in a professional, clean, uncluttered, and well‑staffed manner.
  • Maintaining office and resident files (paper and online) confidentially and securely.
  • Co‑ordinating with the Maintenance Supervisor and other maintenance team members on service requests, community maintenance, and cleanliness.
  • Safeguarding and ensuring proper deposit and entry of all monies received.
  • Supervising the leasing team in the absence of the Community Manager.
  • Compliance with all training requirements.
• Maintain and encourage excellent resident relations. This includes:
  • Prompt attention to resident comments and/or complaints.
  • Ensuring all team members are professional and friendly while meeting MORGAN’s non‑fraternization standards.
  • Preparing move‑in paperwork, keys, and remotes for new residents.
  • Inspecting make‑ready apartments prior to move‑in.
  • Maintaining the resident renewal program.
  • Creating a sense of community.
• Assist the Community Manager with the service team, ensuring timely completion and quality of service requests and apartment readiness.
• Manage bookkeeping and rental collection, including:
  • Submitting payables to accounting.
  • Assisting in the preparation of monthly financials.
  • Collecting rent in a timely manner per lease contract.
  • Enforcing compliance with community policies and lease agreements.
  • Assessing move‑out conditions and handling damages and fees.
  • Monitoring compliance with Fair Housing and ADA laws.
• Assist the Community Manager in marketing the community, which includes:
  • Understanding the sub‑market, competitors, and rental rates.
  • Supervising leasing team tours and closing techniques.
  • Tracking follow‑up of leads.
  • Ensuring adherence to fair housing standards.
• Perform all Essential Job Functions on the Leasing Consultant job description as business dictates.
• Work overtime as necessary to meet MORGAN standards of customer service.

Other tasks as assigned by your supervisor.

• Will need to be on feet 33% to 100% of the time.
• Will need to perform physical activities 50% to 100%, including bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching above shoulders, and carrying light loads. Heavy loads over 50 lbs are assisted.
• Travel: occasional to occasional 1%-33% for after‑hour emergencies; frequent 33%-50% for on‑site visits.

• Constant need (100%) to read and review reports, view computer screens, and handle correspondence.
• Frequent need to see small details, sometimes beyond arm's reach.

• Constant communication with residents, staff, vendors, and others via phone, in‑person, and written means.
• Proficiency in written English.

• Frequent (33%‑50%) use of personal transportation for business.
• Occasional (1%‑33%) for after‑hour emergencies.
• Must have valid driver’s license, insurance, and registration.
• Indoor and outdoor work; exposure to paint fumes and other chemicals.

Required:

High School or better.
Preferred:
Associate or Bachelor’s degree or better.

Required:

Minimum 3 years as Assistant Community Manager.

Preferred:
Proven experience in the following areas:

• Professional interaction with co‑workers, supervisors, guests, vendors, contractors, and the public.
• Strong organizational and verbal skills.
• Intermediate mathematical proficiency.
• Customer service and marketing skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.