Assistant Store Manager

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

• SALES:
  Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance, and achieves sales.
• Productivity Management: hold the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager.
• Understands market changes with potential impact on business performance and supports the execution of sales strategies and tactics.
• Represents Coach as a brand ambassador in the market to drive loyalty and business (e.g., charity events, local associations, mall initiatives).
• Resolves customer issues in a timely, solution-oriented and forward-thinking manner; partners with the Store Manager and/or District Manager as needed.
• Develops the team to build long-term relationships with customers to drive business.
• Shows ownership and accountability for results of self and others; works with the Store/District Manager to protect and drive business needs.
• Ensures daily tasks are completed without negatively impacting service and Coach standards.
• Approaches challenges promptly and takes action to course correct when appropriate.
• Builds trusting relationships with peers and team; acts as an advocate for the Brand.
• Welcomes feedback and creates short and long-term goals to achieve personal metrics and store performance.
• Delegates and empowers others; creates enthusiasm and positivity for a shared vision and mission.
• Recognizes and values individual performance.

• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for development in partnership with the Store Manager.
• Resolves performance problems using appropriate coaching techniques.
• Adheres to all retail policies and procedures including POS and Operations.
• Leverages Coach’s tools and technology to support service and operations of the store.
• Recruits, interviews on-boards and collaborates with the Store Manager on strategies to maintain top-talent; while creating a talent bench.
• Manages daily operational tasks including selling, service, operations, payroll, human resources and loss prevention.
• Demonstrates strong business acumen; forecasts in partnership with Store Manager, plans and budgets to business needs (e.g., payroll, staffing, scheduling, merchandising).
• Interacts and communicates with Lead Supervisor and Store Manager.
• Maintains interior and exterior upkeep of building with corporate support; communicates needs to ensure aesthetic and safety requirements are met.
• Adheres to all retail policies and procedures including POS and Operations.

Our Competencies for All Employees

• Courage:
  Provides direct, actionable feedback; addresses issues promptly.
• Creativity:
  Generates new ideas and connects disparate concepts.
• Customer Focus:
  Acts with customers in mind and builds trust and relationships.
• Dealing with Ambiguity:
  Adapts to change and handles uncertainty well.
• Drive for Results:
  Consistently aims to exceed goals.
• Int…