Customer Experience Representative
Listed on 2026-07-01
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Sales
Client Relationship Manager, Retail Sales, Sales Representative, Sales Consultant
Customer Experience Representative
Visual Comfort & Co. is the world's premier resource for luxury decorative and architectural lighting—and we're looking for someone who shares our obsession with beautiful design and extraordinary client experiences. If you have an eye for design, a passion for sales, and a genuine love of lighting, this role was made for you.
The Customer Experience Representative at our state-of-the-art Customer Experience Center in Cypress, TX is the face of one of the most respected names in luxury lighting—working directly with trade professionals and consumers to guide them through our curated collection of world-class fixtures and turning their vision into luminous reality. This is more than a customer experience role: it is a launchpad.
High-performing Customer Experience Representatives are positioned for advancement into specialized design consultation, key account management, product expertise, and leadership roles throughout Visual Comfort & Co.
Visual Comfort Offers:
- Work-Life Balance:
Sunday – Saturday, 7:00am – 7:00pm shifts - Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off:
Generous vacation accrual and paid time off policies. - Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation:
Competitive compensation. - Health Benefits:
Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date. - Insurance:
Company-provided life insurance and short-term disability coverage. - Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
How success is defined:
Sales and Client Experience
- Deliver a white-glove experience to every client—whether a trade professional or homeowner—that reflects the Visual Comfort brand's commitment to luxury and excellence
- Build and nurture lasting relationships with architects, interior designers, builders, and consumers through genuine, design-driven engagement
- Achieve and exceed individual and team sales goals using a consultative, client-first approach that puts design at the center of every conversation
- Guide clients through our extensive portfolio with expert product knowledge, genuine enthusiasm, and an instinct for beautiful spaces
- Manage the full client journey—from initial inquiry through order completion—ensuring a seamless, elevated experience at every touchpoint
Product Knowledge & Design Support
- Develop deep expertise in the Visual Comfort portfolio—from iconic designer collaborations to architectural-grade solutions—and translate that knowledge into inspired client recommendations
- Assist clients with product selection, specification, and documentation in support of residential and commercial projects
- Respond to client inquiries with thorough, accurate guidance on proposed lighting solutions—turning technical specs into compelling design stories
- Stay current on the latest advancements in luxury lighting, smart controls, and automated shading technology to position yourself—and our clients—at the forefront of design
Customer Experience Center Operations
- Ensure the Customer Experience Center consistently reflects brand standards—immaculately presented, thoughtfully organized, and always ready to inspire
- Develop proficiency in the company's order entry and client management systems, ensuring accuracy and efficiency in every transaction
What you will bring:
- 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or a related field—a true love of the category matters most
- Sales-driven mindset with a proven ability to build relationships, meet goals, and elevate every client interaction
- Genuine passion for design, lighting, and delivering exceptional experiences that clients remember and return for
- Strong visual and aesthetic sensibility—you notice light, appreciate craft, and understand why the right fixture changes everything
- Bachelor's degree preferred
- Proficient with Microsoft Office…
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