Public Safety Security Shift Coordinator

At Houston Methodist, the Public Safety/Security Shift Coordinator position is responsible for assigned activities of the Public Safety/Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads investigations and reviews reports for accuracy and thoroughness, staff protection, traffic control assignments, and emergency response services. This position provides Public Safety/Security to patients, visitors, physicians, and employees.

It exercises sound judgment and is self‑motivated to work with limited supervision and must be flexible to work all shifts, including weekends. This position utilizes camera and card access systems.

• Non‑exempt

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)
• Associate’s degree in criminal justice or related field preferred

• Two years security or related field experience
• Healthcare experience preferred

• SECUR-N – Security Officer Non‑Commissioned State Licensure (Submission of application within 14 days of hire date, obtained within one year of employment)
• SECUR-C – Security Officer Commissioned State Licensure (Level 3 or Personal Protection Officer Level 4 licensure)
• IAHSS – Certified Security Officer‑Basic/Advanced/Supervisor (IAHSS) – International Association for Healthcare Security & Safety – PSV within 90 days
• DL – Driver License – State Licensure – Texas Department of Licensing and Regulation – PSV must obtain in Texas within 90 days
• NVCRISIS – Nonviolent Crisis Intervention or Instructor (CPI) – Crisis Prevention Institute within 60 days

• BLS – Basic Life Support or Instructor (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Proficient in speaking, reading, and writing English to perform essential functions of the job, especially with regard to activities impacting patient or employee safety or security
• Effectively communicates with patients, physicians, family members and co‑workers in a manner consistent with a customer‑service focus and application of positive language principles
• Can multi‑task and remain calm in stressful situations
• Strong customer‑service skills
• Proficient computer skills, including Microsoft Office and Webmail
• Knowledgeable of all Public Safety Policies and Procedures
• Understand HIPAA and patient confidentiality compliance
• Demonstrates emergency preparedness knowledge

• Utilizes clear communication using professional telephone etiquette and communicates effectively with management and coworkers on tasks, processes, and procedures. Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor, and staff encounter.
• Promotes a positive work environment and contributes to a dynamic, team‑focused unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Contributes to the overall work effort and to improvement of department scores for employee engagement, i.e., peer‑to‑peer accountability.
• Coordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance, and outcomes, including orientation of department personnel. Monitors competency completion for onboarding hires, as appropriate.
• Serves as the primary resource for staff in all areas of service that the department performs. Interfaces with department staff to provide feedback to management on team members’ performance and conduct. Collaborates and supports management for improvement of employee satisfaction, implementation of protocols, and objectives with team members to optimize staff performance,…