Police Telecommunicator

Qualifications

• Must have a high school diploma or GED equivalent.
• Must have security clearance and CCH check for assessing security‑alarm passcard data.
• Working knowledge of radio communications preferred.
• TCOLE Telecommunicator Certification preferred. Applicants without a TCOLE Telecommunicator Certification must meet the requirement set forth by TCOLE to obtain a TCOLE Telecommunicator Certification and must obtain the certification within twelve months of employment.
• Must be proficient in verbal and written communication.
• Must be able to work shift‑work, holidays, and weekends.
• Must have working knowledge of computers.
• Must be able to act and react with professional poise and effectiveness in stressful and/or emergency situations.
• Must have command of English language and be able to communicate clearly over the telephone and radio.
• Must have a high level of customer service skills.
• Physical requirements:
  
  sitting, standing, walking, bending and computer keyboard activity.
• Must maintain confidentiality of information, data and records.
• Experience with Computer Aided Dispatch (CAD) preferred.
• Experience with operation of CCTV systems preferred.

260 Days

$18.91/HP3

• Operate digital two‑way radio and telecommunications system.
• Operate TLETS, TCIC/NCIC systems.
• Issue district vehicles to employees.
• Operate Police Department's computer records management system (CAD and RMS).
• Operate fire and burglar alarm monitoring system.
• Operate video monitoring systems.
• Be first point of contact for public after hours at Police Department.
• Perform other duties as assigned.
• Regular and reliable attendance is an essential job function.

Tools/Equipment Used: two‑way radio, alarm system and other security equipment, fire extinguisher, and standard office equipment including computer and peripherals.

Posture: prolonged sitting and standing.

Motion: strenuous walking and climbing; frequent keyboarding/mouse, prolonged driving.

Lifting: moderate lifting and carrying (15‑44 pounds) 10‑50 pounds frequently; 50‑100 pounds occasionally.

Environment: work inside and outside (moderate exposure to sun, heat, cold, and inclement weather), moderate exposure to noise, frequent district‑wide travel.

Other:
Exposure to extended periods of sitting, viewing monitors, and/or talking on the telephone or radio.

Mental Demands: maintain emotional control under stress; prolonged hours; ability to work shifts including rotating shifts/days off; may be on call 24 hours per day.