Sales Associate

Sales Associate

Hours:

9:00 am to 5:00 pm

Reports to:

Sales Manager thru Sales Supervisor

The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities.

• Greet customers in a prompt and friendly manner
• Assist customers with the purchasing process
• Assist with the rigging and delivery process to ensure customer satisfaction
• Log and maintain accurate records of customer interaction
• Prepare accurate paperwork of sales transaction
• Assist with the display of product and brochures

• Good health, physically mobile
• Pleasant personality
• Good personal hygiene
• General knowledge of marine products
• Able to perform related paperwork

• Maintain high level of appearance (grooming)
• Promptly meet and greet all sales customers in a friendly manner
• Conduct all business in honesty and sincerity for all customers
• Listen to customer needs and assist them in locating the proper boat
• Handle minor complaints with courtesy and tact
• Answer incoming calls and attempt to satisfy the caller's inquiry
• Give customer accurate quotes
• Collect and enter customer information into lead management system
• Make records of all customer interaction and enter them into system
• Follow up with customers as per sales process
• Follow lead management procedures per dealership’s adopted process
• Properly and legibly write sales agreement for customer (per management guidelines)
• Follow sales processes in place
• Carefully inspect all finished sales agreements
• Maintain communication with Parts/Accessories and Service Department
• Communicate any problems to Management
• Advise Sales Manager of any changes in schedule
• Contact customer when boat is ready
• Communicate delivery date and time to appropriate departments
• Look over inventory and make sure that product is properly displayed and presentable
• Maintain adequate stock of marketing materials (brochures) and make sure that they are properly labeled and displayed
• Look after price tags to make sure they are accurate and assist in preparation and display of tags as needed

• Dependable and prompt
• Outgoing with pleasant demeanor
• Easy temperament
• Trustworthy
• Good speech habits
• Organized
• Self motivated

• Product Information Guide from Manufacturers available
• Manufacture training schools and workshops
• Product training from Reps

• ____ Percent of customers satisfied and no complaints
• ____ Percent of complaints by Service Department on procedure
• Acceptable closing ratio
• Zero complaints arising from customer confusion due to poor buyers orders and poor communication