Service Technician

SERVICE TECHNICIAN

Hours:

40 – 50 hours per week as scheduled

Reports to:

Service Manager

The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities.

• Perform repairs and maintenance to customers product as directed
• Perform repairs and maintenance to dealership’s product as directed
• Interact with customers as needed in a professional manner
• Take proper care of dealership's equipment and repair as needed

• Keep service comebacks under 5%
• Keep customer satisfaction at 90% or higher
• Keep efficiency percentage at an acceptable level
• Keep productivity at an acceptable level
• Keep work area and tools in a clean and orderly manner

• Customer Satisfaction on all matters related to service department
• Work together with all other employees in all other departments to ensure customer satisfaction and contribute to dealer profitability
• Maintain a professional image through proper attire and good personal hygiene
• Be punctual regarding starting and quitting times and act responsibly regarding lunch breaks, errands, etc. in regards to time clock management
• Maintain and take care of all dealership owned equipment, tools, manuals, etc.
• Notify Service Manager of any repairs or maintenance that are needed to any of dealership owned equipment
• Keep work area clean, neat, and in a safe manner
• Perform all duties in a safe manner, and act responsibly toward all employees and customers to prevent any injuries from occurring
• Conserve shop supplies and expenses
• Notify Service Writer or Service Manager of any unsafe operating condition found on any customer's boat
• Notify Service Writer of any required or recommended repairs found on customer's boats
• Notify Service Manager of any damage incurred to customer's equipment
• Perform work as directed in a professional manner so that all items are repaired properly the first time
• Complete work orders and make detailed notes so service staff can complete an accurate work order for every customer, and so the dealership can bill out all repairs
• Properly tag all warranty parts and turn over to Service Office
• Properly collect all old parts and place in bag or box for customers inspection
• Do not exceed customer's approval amount without authorization from service office
• Communicate with customers as needed in a professional and cordial manner, making sure that they understand any required repairs and thereby will have a higher level of satisfaction regarding the dealership
• Read over Service Bulletins as received in order to stay current regarding Fix Campaigns, Tech Tips, etc.
• Continually strive to become better techs, and therefore more valuable employees

• Basic understanding of mechanical repairs, maintenance, tools, etc.
• Good health and mobility
• Must own hand tools as required to perform basic repairs
• Should have at least two years of experience repairing marine equipment similar to the products that this dealership offers
• Should have received factory training on similar product

• Pride in work
• Attention to detail
• Works well with others
• Has confidence in their own abilities
• Willing and eager to learn about new product and new technologies
• Respect for other people's property
• Ability to communicate with others

• Dealership will make every effort to train Service Techs during period of employment
• Service Techs will be offered training thru e-skills as required prior to classroom training as well as in addition to classroom training
• Classroom training will be scheduled at one to two weeks per year as availability and scheduling will permit
• Service Techs that achieve Certification will be scheduled as is needed to keep certification current