Front Office Manager

Why the Navy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

• You can expect an unforgettable
  , dynamic, and competitive work environment.

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

• We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience
• Did we mention, your Benefits begin on DAY ONE
  ?
• Federal Healthcare benefits
• Dental, Vision, 401(k) & Pension Plan
• Accrual of paid time off at DAY ONE
• Tuition reimbursement program
• Continuity Programs for Military Spouses
• Public Student Loan Forgiveness eligible after qualifying years of service
• Tax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life.
Mission: YOU
.

– Heroes Welcome

Responsible for managing daily operations of the front desk, reservations and group reservation office for one or more NEXCOM Hospitality Group (NHG) property.

• Manages front desk operations and reservations including cashiering, reservations and room assignments to maximize occupancy.
• Plans and schedules ongoing production-oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand.
• Participates in hiring front desk associates, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.
• Trains, instructs, and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training.
• Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
• Resolves administrative problems and routine operational issues related to front desk operations. Provides recommended solutions and drafts procedures for review and implementation to higher management.
• Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies the registration information, secures a credit card for incidental expenses and authorizes the credit card for room charges.
• Acts as the resident expert regarding the PMS, key card system and CORE inventory management system.
• Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS such as Accounts Receivable reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
• Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
• Oversees the front desk change fund and coordinates cash audits quarterly.
• Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat.
• Ensures security measures are maintained at all times.
• Ensures guest privacy is maintained at all times.
• Performs other duties as assigned.

One year of experience in…