Middleware Administrator, Junior

Resource Management Concepts, Inc. (RMC) provides high‑quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Junior System Administrator to support our customer at NSWC Dahlgren. The selected applicant will work with a team of highly talented individuals supporting a robust DoD Hosting environment.

• Provide technical support to users via telephone, email, chat, and ticketing systems for connectivity, hardware, software, and procedural issues
• Log, track, and manage all incidents and service requests through completion using Jira Service Management
• Research, diagnose, and resolve user‑reported issues; escalate to appropriate technical teams when necessary
• Administer user account lifecycle management, including creation, modification, validation, and deactivation across enterprise systems
• Coordinate with government stakeholders on system status, outages, and operational updates; communicate relevant information to users
• Maintain and update Knowledge Base and Frequently Asked Questions (FAQ) repositories
• Provide recommendations to improve service desk processes, tools, and overall support delivery
• Working knowledge of and ability to monitor enterprise middleware platforms such as SharePoint, IIS, Oracle Application Server, Web Logic, and Atlassian tools
• Support enterprise authentication systems, including Two‑Factor Authentication (2FA) using Smart CAC Cards and Single Sign‑On (SSO) solutions behind third‑party proxies (e.g., F5 BigIP)

• 1–2 years of experience supporting Tier 1, Tier 2, and Tier 3 Web Applications
• Minimum 1 year of experience with enterprise SSO solutions behind proxy technologies (e.g., F5 BigIP)
• Two to three years of systems administration experience in Windows and/or Linux environments
• Experience with Help Desk ticketing systems, specifically Jira Service Management
• Outstanding communication and interpersonal skills to effectively engage with customers
• Ability to prioritize tasks and meet strict SLA timelines
• Ensure configuration control procedures are followed for all work activities
• Troubleshoot issues across multiple environments, including on‑premises and Government Cloud environments

• High School Diploma or GED

Must possess DoD 8570/5239 IAT Level II Certification (Security + CE, etc.).

Position designated as IT‑I (Information Technology Level I) requiring elevated access and security compliance.

• A DoD INTERIMSECRET security clearance is required to start
• Applicant must have the ability to obtain a Top‑Secret clearance
• Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information

At RMC, we’re committed to your career growth! We invest our resources to train, certify, educate, and build our employees.

We offer a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full‑time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays.

We also offer high‑quality, low‑deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary for this position will be $65,000 to $90,000 annually, determined by location, experience, and contract requirements.