Sr. NEN Analyst

Sr. NEN Analyst

Client First Technologies currently is seeking a Sr. NEN Analyst to support our government customer by providing operational and technical support for the Naval Enterprise Network (NEN) environment, including end-user seat deployment/refresh coordination, asset and service ordering, and day-to-day Tier 0/Tier 1 support. This role supports account/service management and ensures accurate tracking, documentation, and reporting using the Navy Enterprise Tool (NET) and associated processes.

This is a full-time position 100% on-site in Dahlgren, VA.

CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.

Requirements

• Perform NEN account and service management (creation, modification, tracking), including IMAC submissions/tracking, hardware/software tracking, inventory management, and written status communications to users/customers
• Coordinate and maintain NEN site documentation (e.g., Seat Deployment Schedule, classified NEN seat deployment, technical refresh documentation) using Navy Enterprise Tool(s) (e.g., NET)
• Schedule endpoint deployments; manage deployed-seat status; and track shipped equipment and related documentation (e.g., DD Form 1149), requisitions, invoices, and shipping documents
• Coordinate NEN assets and use NET for IMAC requests, ordering services, and task order management; provide user training on NEN tools/procedures as needed and collect training evaluations via Government-approved methods
• Coordinate file storage activities, including share-drive implementation support and management of permissions/administrator roles
• Support transition planning from current NEN to future NEN solutions by identifying new requirements, analyzing solutions against Government needs, reviewing documentation, developing policies/procedures, and coordinating between Government and future service providers
• Develop procedures and perform data migration upon request during seat replacement activities
• Provide user assistance for NEN Scientific & Technical seats, including troubleshooting and installation of approved hardware/software (with elevated permissions when provided)
• Provide Tier 0 and Tier 1 seat support to troubleshoot and assist NEN users with unresolved issues; escalate complex problems to the NEN Helpdesk or other Government support teams as appropriate
• Generate monthly technical department reports and maintain/update NET databases for NEN assets
• Enter and route orders in NET for approval; request additional funding for NET orders via the ACTR; and initiate delivery requests
• Evaluate new NEN CLIN offerings and provide recommendations to meet user requirements
• Support development and maintenance of standard operating procedures (SOPs) for NET processes
• Support NMCI-related activities for NSWCDD (e.g., seat orders/deployment, seat pools, peripheral inventories, moves/adds/changes, printers/print queues, and day-to-day troubleshooting)
• Serve as the Cryptographic Log On Trusted Agent (TA) for issuing SIPRNet Tokens (as assigned/authorized)
• Develop and maintain spreadsheets, databases, and automated tools to support NEN data calls and information consolidation
• Respond to incidents, outages, and service requests in accordance with Government requirements and service-level expectations; when remote resolution is not possible, be prepared to report on-site within one (1) hour of notification

Qualifications

• Six (6) years of professional experience in relation to NEN programming, including Network Enterprise Tool (NET), NEN CLIN offerings, and NEN ordering
• Demonstrated ability to track, document, and communicate service/order status and to maintain accurate asset and deployment records
• Ability to work collaboratively with Government personnel, customers, and other support teams as part of an integrated support environment
• Ability to meet on-site response requirements for incidents and service requests when remote support is insufficient (including arriving on-site within one (1) hour when required)

Preferred Qualifications

• Hands-on experience coordinating endpoint deployment/technical refresh efforts and managing seat deployment schedules
• Experience providing Tier 0/Tier 1 desk-side or helpdesk support in an enterprise environment
• Experience developing or improving SOPs, job aids, or training materials for enterprise IT tools/processes
• Strong proficiency with Microsoft Office (especially Excel) for reporting, tracking, and data consolidation

Physical Demands

• Must be able to sit and stand for extended periods of time
• Occasional travel and overtime may be required

Required Clearances and Screenings

• Must be able to obtain and maintain the access/eligibility required to perform duties on Government systems and in Government facilities. This may include CAC sponsorship, completion of Government-mandated training, and any access required to support SIPRNet token issuance when assigned
• This position is subject to a government background…