Customer Tech Support Specialist; Help Desk Security Clearance
Job in
Dahlgren, King George County, Virginia, 22448, USA
Listed on 2026-07-18
Listing for:
Astrion
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview Customer Technical Support Specialist
- Support II
JOB LOCATION:
Dahlgren, Virginia JOB STATUS:
Full Time CLEARANCE:
Secret TRAVEL:
Less than 10% SALARY: $57,000 to $61,200 Astrion has a contingent opening for a Customer Technical Support Specialist
- Support II supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier
1) support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning . REQUIRED QUALIFICATIONS / SKILLS
* Two (2) years of professional experience in Industry, Federal , or DoD Help Desk Support
* Experience using help desk tool s such as BMC's Remedy , BMC Helix ITSM , or Service Now.
* Information Assurance Technical (IAT) Level II , with a Teir 3 (T3) investigation. PREFERRED QUALIFICATIONS / SKILLS
* Bachelor's degree in Information Technology , Computer Science, or a related field.
* CompTIA A+, Network+, MS-900, MD-102 #CJ
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