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Customer Technical Support Specialist; NEN
Job in
Dahlgren, King George County, Virginia, 22448, USA
Listed on 2026-07-26
Listing for:
UIC Government Services and the Bowhead Family of Companies
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
** Overview*
* CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)
Bowhead has a job opening for a Desktop Support Technician in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
** Responsibilities*
* + Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
+ Assist users with data migrations whenever the user's system is Tech Refreshed.
+ Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
+ Provide public folder management support (e.g., permission and administrator roles).
+ Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
+ Maintain and develop IT related procedures required to support the organization.
+ Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
+ Provide input for the preparation of a monthly progress and status report.
** Qualifications*
* + Requires a minimum of two (2) years of experience.
+ High School Diploma required. Bachelors Degree preferred.
+ Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
+ Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
+ Requires an understanding of current Microsoft supported Windows operating systems.
+ A high level of competency in both written and oral communications skills is strongly desired.
+ Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
+ Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
+ Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
+ A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
+ Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
+ Ability to communicate effectively with all levels of employees and outside contacts.
+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
** Targeted salary range is $55,000 to $60,000 annually based on qualifications and experience.*
* Physical Demands:
+ Must be able to lift up to 25 pounds or more
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS:
Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
LI-JR1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant…
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