Customer Tech Support Specialist; Help Desk
Job in
Dahlgren, King George County, Virginia, 22448, USA
Listed on 2026-07-27
Listing for:
Astrion
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
Astrion has a contingent opening for a Customer Technical Support Specialist - Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier
1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $57,000 to $61,200
- Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support
- Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or Service Now.
- Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
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