Box Office Student Assistant - Federal Study

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi‑campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800‑member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is currently accepting applications for a federal work study student in the College of Arts & Letters department on the Gainesville campus. The Box Office Student Assistant supports the daily operations of the Gainesville Theatre Alliance's ticketing office by serving as a primary point of contact for patrons. This role focuses on delivering high‑quality customer service while assisting with ticket sales, exchanges, and general inquiries related to performances.

The position also contributes to front‑of‑house operations by helping create a welcoming and organized environment for all guests. This role requires strong communication skills, attention to detail, professionalism, and the ability to work in a team‑oriented setting.

• Processes ticket sales, exchanges, and donations using the ticketing system while handling cash and electronic transactions accurately.
• Assists patrons in person and over the phone by providing information about performance schedules, seating options, pricing, and policies.
• Greets and directs guests, helps manage lobby flow before and during events, and ensures a positive patron experience.
• Maintains organized records and supplies, and assists with general office tasks such as filing, data entry, and preparation for performances.
• Supports the Audience Services Manager and front‑of‑house operations and collaborates with staff to ensure smooth event execution.

• Strong customer service and communication skills, both in person and over the phone.
• Ability to learn ticketing and point‑of‑sale systems with attention to detail and accuracy in transactions.
• Dependable, organized, and able to multitask in a fast‑paced environment while remaining professional under pressure.
• Works well independently and as part of a team, with strong problem‑solving skills and adaptability.

• Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.

• Resume
• Cover Letter
• Federal Work Study Award

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policy manual/section8/C224/#p8.2._conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policy manual/section6/C2653.

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