Endpoint Software Administrator

Overview

Job Title: Endpoint Software Administrator

Location: UNG - Gainesville

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 294424

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is currently accepting applications for an Endpoint Software Administrator on the Gainesville campus. The endpoint software administrator's mission is to inventory, maintain, package, deploy, and provide assurance to the state of endpoint software and operating systems within the computing environment s position works closely with Technical Support Services, Endpoint Engineering, and other IT units to continuously inventory, maintain, update, and deploy software packages to ensure software is secure and up to date.

Assists the asset manager with maintaining a current inventory of all software assets in use. Travel between campuses is expected. Position will require some work to be performed during evenings as well as occasional weekends and holidays. Cell phone is required for job duties.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at .

• Receives, packages, maintains, and releases software and operating system packages across UNG-owned endpoint systems. Ensures appropriating licensing and configurations are configured within software packages. Follows patch processes to ensure software security issues are addressed consistent with risk
• Maintains and utilizes SCCM software center and other software repositories to maintain an enterprise-wide software catalog and view of software and compliance.
• Commits after-hours maintenance and communicates updates to software and operating systems changes. Participates in value streams related to endpoint software
• Provide analysis, diagnosis, and Tier II/III resolution of technical issues for end users, including remote repair for remote users as needed. Contributes to the creation and updating of support documentation and provides in-time training to campus faculty and staff.
• Other duties as assigned.

• Advanced knowledge of Windows and Apple operating systems.
• Knowledge of mobile devices, MDM solutions.
• Strong oral and written communication skills; excellent interpersonal and teamwork skills.
• Ability to multi-task, manage workload, and strong problem ownership skills.
• Attention to detail and accuracy is a must.
• Must be punctual and dependable.
• Working level knowledge of ITIL processes and ITSM best practices.
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
• Sitting for extended periods of time.

• Associate…