Student Communications Operations Specialist

Job Title:

Student Communications Operations Specialist

Location:

UNG-Dahlonega, GA

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is accepting applications for a Student Communications Operations Specialist position. The Student Communications Operations Specialist is responsible for executing and optimizing student communications across systems and channels, ensuring timely, accurate, and effective message delivery at scale for the Division of Student Engagement & Success. The Specialist will translate strategy into action-leveraging CRM systems, AI agentic and automation tools, and communication platforms to deliver coordinated, personalized, and measurable student communications.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at .

• CRM & Campaign Execution
  · Build, deploy, and manage student communication campaigns through Slate (email, SMS, workflows, journeys)
  · Execute segmentation strategies defined by the Director of Communications Strategy
  · Ensure accuracy, timing, and quality of all communications
• Communication Systems & Automation
  · Manage and optimize communication platforms including CRM, chatbot/AI tools, and messaging systems
  · Build automated workflows that support student engagement and timely follow-up
  · Maintain system logic, triggers, and integrations
• Newsletter & Communication Cadence
  · Develop and manage a streamlined student newsletter and communication cadence
  · Coordinate content intake, prioritization, and scheduling
  · Reduce message fatigue while maximizing relevance and clarity
  · Manage UNG family network newsletter for parents and families
• Response Management & Student Experience
  · Establish and manage systems to ensure student inquiries and responses are routed and addressed promptly and accurately
  · Improve feedback loops and ensure students receive clear next steps
  · Regularly monitor inbound family/supporter inquiries via the UNG Family Network
• Data Tracking & Optimization
  · Monitor campaign performance metrics (open rates, click-through, engagement, conversion)
  · Conduct A/B testing to optimize messaging and delivery
  · Provide regular reporting and insights to inform strategy
• Training & Support
  · In collaboration with the Director of Student Communications Strategy, train campus partners on communication tools and best practices
  · Support departments in executing communications within established frameworks
  · Assist in maintaining consistency and quality across units

• Technical proficiency with CRM and communication platforms
• Attention to detail and execution excellence
• Process design and systems thinking
• Data analysis and optimization
• Strong organizational and project management skills
• Excellent communication and writing…