Receptionist Live-in

Hand Picked Hotels is a collection of 21 privately owned luxury country houses and coastal retreats across the UK and Channel Islands.

We are recruiting a Receptionist at Fermain Valley Hotel & Spa, a 4‑star luxury hotel in Guernsey.

The role of our receptionists is to deliver an exceptional guest experience, putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.

• You will demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and create magical memories at every opportunity.
• Collaborate with the Front Office team to maintain regular and effective communication ensuring a seamless operation and awareness of all daily activities.
• We want you to be inspired, have fun, and enjoy being part of our Hand Picked Team.

• Knowledge and experience working in a luxury four or five star hotel within a front office environment.
• Passionate about going above and beyond for guests, recognising and skilfully acting on opportunities to make the guest experience memorable.
• High level of emotional intelligence to anticipate guests' needs and deliver a Hand Picked experience.
• Proficient computer skills, including hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
• Enthusiastic and solution‑oriented approach to any scenario.
• Calm and professional demeanor, maintaining a positive attitude even under pressure.

• A competitive salary package of £14.82 per hour, plus a share of service charge.
• Full‑time role, 40 hours per week, 5 days out of 7 including weekends on a rota basis (may vary).
• Live‑in accommodation available at a weekly charge of £105, inclusive of meals and bills (double ensuite room).
• Life assurance scheme.
• Employee Assistance Programme.
• Company sickness scheme benefit.
• 29 days holiday per year including bank holidays, increasing to 33 days with length of service.
• Forward career progression with in‑house and external training programmes, including apprenticeships up to level 7.
• Discounted stays with Hand Picked Hotels and on all food & drink.
• Annual loyalty awards (afternoon teas, overnight stays, etc.).
• Online retail discount platform offering savings with high street retailers and restaurants and a health and well‑being platform.
• Opportunity to build lifelong friendships and join a team that celebrates diversity and inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.