Collision Center Customer Service Rep | 5-Day Work Week

1245 Old Griffin Rd., Dallas, GA 30157

's Collision Center is I-CAR Gold Class Certified meeting the highest standards for quality, courtesy, and professionalism. We are seeking a CSR/Customer Service Rep. to guide customers through the auto body collision repair process including answer questions, schedule repairs, communicate with insurance companies, ensure customers are satisfied, and more.

Why work for us?

We are family-owned and provide a professional and supportive workplace where teamwork, respect, and results go hand in hand. We expect excellence, reward performance, and strive to make every day productive and enjoyable.

Apply now to be part of our team where your skills are valued, your contributions matter, and your career can grow. Upload your resume and complete the assessment for priority consideration.

Responsibilities - Collision Center CSR/Customer Service Rep

• Guide customers through the auto body collision repair process including answer questions, schedule repairs, generate repair orders, communicate with insurance companies, ensure customers are satisfied, and more.
• Be the customer's primary point of contact throughout the repair process
• Open and maintain accurate repair orders using CCC One software
• Coordinate repairs with estimators, technicians and insurance companies
• Assist with insurance documentation and claim communication
• Solve problems
• Review invoices with customers
• Provide collision center administrative support
• Maintain high CSI

Qualifications - Collision Center CSR/Customer Service Rep

• Collision center or auto dealership experience is preferred but not required
• Strong multi-tasking and organizational skills, attention to details
• Proficient with computers
• Good customer service and communication skills
• Able to manage time effectively and prioritize tasks
• Able to solve customer complaints
• Able to work efficiently in a fast-paced environment
• Enjoys working in a team environment

Full-Time Benefits:

• Competitive pay based on experience
• 401(k) plan
• Medical, dental, vision, and life insurance
• 5-day work week, closed on weekends
• Employee discounts
• Supportive management team
• Career advancement opportunities
• A supportive and fast-paced team environment