Support Technologist II; Anticipated

Support Technologist II (Anticipated Vacancy )

Starting Date: Jul 9, 2025

The Support Technologist II is a vital and supportive member of the PCSD team, working collaboratively with educators, support staff, and administration to achieve the shared goal of ensuring all students receive the education they need to succeed both today and tomorrow. This role is performed within a school environment, overseen by the Director of Technology Support Services, where teamwork and dedication to student success are paramount.

All staff are expected to fully adhere to the ethical standards set forth by the Georgia Professional Standards Commission, continuously demonstrating a strong understanding of the tasks and responsibilities their roles require. Moreover, they must embody the core belief that every action we take is driven by a commitment to the best interests of our students.

Department: Technology Services

Job Status: Full Time

Reports To: Director Technology Support Services

Grade/Level: CLSJ/H-2

Effective Date: 5/1/2024

Work Schedule: 8 hours per day / 240 days

Salary

Schedule:

Classified Salary Schedule

Salary: $45,834.60 to $68,069.90 Per Year

Position Type: Full-Time

Job Categories: Support Staff >
Computer Support

Working Conditions:

• Office Environment
• Constant Interruptions

Physical Demands:

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and electronically
• Seeing to read a variety of materials
• Bending at the waist, kneeling, or crouching to file materials
• Lifting of equipment up to 40 lbs.
• Ability to use a ladder

• Bachelor's Degree in Information/Computer Science from a College/University preferred. Combination of College/University/Technical College education and work experience may be substituted.
• Technical certifications, training, and experience to demonstrate knowledge and abilities listed below.
• Minimum of five (5) years’ experience in a technical service-related field.
• Knowledge and work to include cybersecurity and cyber safety best practices.
• Demonstrated knowledge and skills in computer maintenance with a good understanding of network protocols and hardware.

• Provides first and secondary level user technology support for multiple schools and/or administrative buildings including the support of students and staff in the operation of computers, software, and peripherals to include but not limited to standard classroom and office technical equipment such as various computer models, printers, phones, and interactive flat panels.
• Maintains, installs, and configures computer equipment, peripherals, and software applications.
• Maintains routine maintenance and other necessary records or logs.
• Facilitates the operation, organization, supervision of the computers, peripherals, and software for designated areas.
• Assists users in the operation of computers, peripherals, programs, and other classroom and office technology.
• Maintains cooperative working relationships and good customer service with those contacted in the course of work including daily communication with site administrators and office staff.
• Assists in the establishment of procedures for computer equipment and software use.
• Ensures all computer-related devices are operational.
• Maintains accurate inventory of records for all equipment and software.
• Documents user instructions for technology devices and software.
• Delivers training for computing devices and software to end-users and other support staff.
• Provides escalated support help and team leadership to other technology support personnel.
• Performs other duties as assigned by Superintendent or designee/supervisor.

• Adheres to legal statutes, organizational rules, and community standards.
• Maintains successful working relationships with co-workers.
• Functions as a team worker.
• Manifests emotional stability and maturity in all phases of job performance.
• Gets along positively with staff, supervisors, and visitors.
• Treats confidential information and sensitive situations with discretion and avoids gossip.
• Meets obligations with punctuality and maintains regular…