SBA Closing Team Manager

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At Regions, the SBA (Small Business Administration) Closing Team Manager is responsible for managing closing functions from loan approval through booking and funding for SBA 7(a), Express, and 504 government guaranteed loans. This position manages a team of SBA Closing Specialists. The SBA Closing Team Manager plays a critical role in our SBA loan process, ensuring loan fulfillment and closing processes are operationally sound and comply with SBA standard operating procedures with a focus towards client experience.

• Leads a team of SBA Closing Specialists responsible for closing SBA loan transactions adhering to all credit, regulatory, procedural and SBA guaranty requirements
• Provides oversight and expertise for items related to credit, loan, and SBA documentation policies, closing due diligence, regulatory requirements (including BSA/AML, Beneficial Ownership, OFAC, Flood Regulations) and systems used within the department
• Develops strategies and recommendations for improving efficiency, productivity, quality, and risk management within the SBA segment and collaborates with business partners to communicate ideas and recommendations to senior and executive management
• Acts as the SBA closing/processing subject matter expert by having extensive knowledge of SBA Standard Operating Procedures (SOPs)
• Recommends updates to Regions SBA processes and procedures in accordance with SBA Standard Operating Procedures, industry best practices and relevant modifications to SOP
• Exercises independent decisions regarding compliance with bank and SBA documentation requirements
• Facilitates all closing related communication with SBA via eTran, direct submissions, or directly with SBA Officials
• Serves as the primary escalation contact for business partners regarding questions, issues or concerns with team performance or transactional issues
• Manages daily workflow and ensures staff is properly trained and adheres to policy and procedures
• Oversees all communication efforts between SBA Closing Specialist and borrower, SBA Bankers, internal staff, and external partners to deliver an optimal client experience
• Provides coaching and support to staff, including facilitating regular team meetings and 1:1 sessions for associate development
• Performs general management duties, exercising usual authority concerning staffing, performance reviews, promotions, and terminations
• Manages team performance metrics but not limited to SLAs, production, quality assurance, document exceptions, etc.
• Develops and sustains relationships with both internal and external key partners including SBA and third-party vendors such as closing attorneys

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

• Bachelor’s degree in a related field with six (6) years of SBA closing experience and knowledge of SBA loan program requirements or equivalent work experience
• High School Diploma or GED with ten (10) years of SBA closing experience and knowledge of SBA loan program…