Bilingual Office Specialist ; English​/Spanish

Position: Bilingual Office Specialist 2 (English/Spanish) 089-05-26
We look for people in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Ability to juggle helps in this position!

Greet the public, answer and route phones and general office support in a busy environment.

Recruitment #:

Closes:
June 19, 2026

Location:

Dallas, OR

Salary: $3,641 - $4,879 per month with excellent benefits. (See below.)

Agency Sponsored:
Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid:
Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Meets Agency mission by providing general and specialized technical and functional office support services.

Essential Functions

* Completes general and financial clerical tasks

* Facilitates service provider payment

* Performs receptionist duties

* Establishes and maintains logs, records, and files

* Maintains reception area and office supplies

* Facilitates confidence in Office Specialist 2, and therefore the Agency and programs

* Protects consumers and reduces Agency risk

* Provides excellent customer service in a professional manner

1. Completes general and financial clerical tasks

* Assemble, provide, and accept application packets for agency programs and benefits; review application materials for completeness, verify , make copies and forward for processing

* Issue Electronic Benefit Transfer (EBT) cards and follow procedures for cancellations, returned cards, and balance adjustments

* Maintain secure EBT card inventory and process EBT card orders

* Processing Prior Authorization forms in Medicaid Management Information System (MMIS) including Emergency Response Systems (ERS) and Long Term Care Community Nursing (LTCCN) Prior Authorizations (PA), print Medical  for consumers in MMIS

* Follow process to complete lost check affidavits; notarize affidavits or refer to a Public Notary

* Secure returned checks and handle according to established guidelines

* Receive and log receipt of checks and cash payments

* Prepare payment deposits, verify accuracy, and complete bank deposits of checks and cash payments

* Record deposits and issue payment receipts using receipting system

* Complete billing forms

2. Facilitates service provider payment

* Verify provider service authorization, review time entries, and approve pending que queue

* Run reports and batches of provider time entries for processing payment vouchers

* Monitor Oregon Provider Time Capture-Direct Care Innovations (OR PTC-DCI) solution ("PTC") system for entries excluded from batch, process late PTC entries and submit for payment

* Process new service authorizations and create provider payment vouchers

* Import payment entries from PTC system to create payment vouchers

* Pay vouchers, process time adjustments, underpayments, and over payments

* Research and communicate with program staff regarding issues with PTC entries and voucher payment errors

* Provide technical assistance to providers and consumers in accessing, navigating, and utilizing PTC system

* Assist providers with logging into PTC system/app, resolving data entry errors, and updating personal user data, both remotely and onsite using agency-provided computer

* Answer questions regarding PTC entries

* Educate providers and consumers on technical resources for PTC and refer them to training materials

3. Performs receptionist duties

* Welcome visitors, respond to phone calls, and direct consumers and visitors appropriately

* Identify and route calls to appropriate worker, transfer calls and refer consumers to Aging and Disability Resource Connection (ADRC) for resources

* Respond to inquiries and provide general information regarding programs and eligibility requirements

* Screen requests for service and route to appropriate staff

* Make simple referrals to other agencies and programs

* Respond to consumer…