Assistant Manager

At Cascade, leadership is not defined only by a title. It is demonstrated through service, accountability, teamwork, and the experience we create for customers and coworkers every day.

The Assistant Store Manager is a hands-on leader who helps turn our Core Values into consistent store performance. This role supports the Store Manager in leading people, serving customers, growing sales, protecting company resources, and maintaining a safe, organized, and welcoming store.

This position is also an important leadership-development role. The right Assistant Store Manager learns the full business, strengthens the team, and prepares to step into broader store leadership as Ringers continues to grow.

Living and Leading Our Core Values Our Core Values guide how we lead, make decisions, solve problems, and serve the communities that count on us.

Integrity Do the right thing and own the outcome. Lead honestly, follow through on commitments, protect company resources, and address issues directly and respectfully.

Community Take care of customers, coworkers, and the communities we serve. Build a team environment where people feel supported, respected, and connected to a shared purpose.

Engagement Bring energy, participate, and help make us better. Stay present on the sales floor and in the yard, coach in the moment, learn the business, and contribute solutions.

Experience Create an experience people want to return to. Make the store easy to shop, dependable to work with, and a place where customers and teammates feel valued.

Position Summary The Assistant Store Manager partners with the Store Manager to lead day-to-day retail, yard, customer-service, merchandising, inventory, safety, and people operations. This position serves as the leader on duty when assigned and helps ensure the store operates safely, efficiently, profitably, and consistently with company standards.

The Assistant Store Manager provides visible floor leadership, coaches employees, resolves customer concerns, coordinates priorities across departments, and helps develop a capable team. Success in this role requires an owner mindset: seeing what needs attention, taking responsible action, and following through.

Leadership scope:
Provides day-to-day direction to store employees and serves as leader on duty as assigned.

Schedule:

Must be available for a flexible retail schedule, including opening and closing shifts, evenings, weekends, and holidays as business needs require.

Essential Functions and Responsibilities The responsibilities below describe how the Assistant Store Manager leads the business and brings our Core Values to life. Other responsibilities may be assigned based on store and business needs.

People Leadership and Team Development Support the Store Manager in setting clear expectations, communicating priorities, and holding the team accountable for results.

Lead by example in professionalism, attendance, safety, customer service, teamwork, and productive use of time.

Coach employees in the moment, recognize strong performance, and provide respectful, timely feedback when standards are not met.

Assist with onboarding, training, cross-training, and development of new and existing employees.

Help build bench strength by identifying employee potential and creating opportunities for teammates to learn and grow.

Partner with the Store Manager and Human Resources on performance, attendance, employee-relations, and policy matters; maintain appropriate confidentiality.

Help create a workplace where employees understand how their work contributes to the store, the customer, and the community.

Customer Experience and Sales Leadership Model and reinforce Cascade's Seven Steps of Customer Service and the expectation of creating lifelong Customer Advocates.

Maintain a visible presence throughout the store, engage customers, and step in quickly to resolve concerns with sound judgment.

Support the team in product recommendations, special orders, project solutions, and accurate customer transactions.

Build relationships with homeowners, contractors, and community customers while identifying opportunities to grow sales and loyalty.

Ensure phones, counters, departments, and customer handoffs are managed promptly, professionally, and accurately.

Stay informed about promotions, products, pricing, local competition, and customer needs.

Store Operations and Financial Stewardship Serve as leader on duty and coordinate opening, closing, staffing, workflow, customer service, and store readiness as assigned.

Support sales, margin, expense, labor, and productivity goals by understanding store results and helping the team connect daily actions to business performance.

Safeguard cash, inventory, equipment, keys, confidential information, and other company resources by following established controls.

Assist with cash handling, deposits, till accountability, returns, credits, overrides, and exception review within assigned authority.

Respond to operational problems with urgency, communicate…