Sr. Manager, Accounts Receivable

* Work with staff to maintain a high-performance, positive relationship with all customers by monitoring requests within the Accounts Receivable department, ensuring adherence to quality standards and
* customer service excellence.
* Work closely with internal sales teams to ensure accurate and timely billing aligned with customer agreements.
* Collaborate closely with sales and customer service teams to address both internal and external customer inquiries or concerns, billing questions or concerns and other accounts receivable matters that
* arise to ensure a positive customer experience.
* Demonstrate proficiency in using Bill trust as the primary billing and accounts receivable system.
* Continually invest in learning Bill trust's capabilities to identify further process or system enhancements. o Fully understand all customer procurement platforms with which invoices are uploaded or sent to ensure full knowledge of required data elements and/or potential issues that may arise.
· Reporting & Analytics: o Develop performance metrics associated with billing, accounts receivable and cash application to drive process and system awareness and both individual and team accountability. o Develop recurring reporting for distribution to key members of management outlining accounts receivable, potential customer issues, team performance, and project updates
* 8+ years' experience with accounts receivable in medium to large organizations with low-dollar, high-volume billing and accounts receivable environments.
* 5+ years' experience in managing and leading teams, with majority of experience in accounts receivable.
* Demonstrated experience in leading and/or integration efforts with acquired businesses related to accounts receivable.
* In-depth knowledge and experience with Bill trust strongly preferred with consideration given to similar accounts receivable and billing platforms.
* Experience with customer-side purchasing systems (e.g., Coupa, OBS, SAP Ariba, etc.) for the remittance of invoices required.
* Strong organizational, prioritization, and leadership skills.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work collaboratively in a team-oriented environment.
* Detail-oriented with a commitment to accuracy.
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