Senior Billing Specialist

Responsibilities

• Own day-to-day, weekly, and monthly customer billing activities in Zuora for SaaS subscriptions, implementation fees, professional services, usage or overage charges, renewals, amendments, and one-time charges.
• Review executed contracts, order forms, amendments, renewals, cancellations, and customer requests to determine correct billing treatment before invoices are generated.
• Prepare, validate, and execute bill runs, invoice batches, credit memos, debit memos, rebills, and billing corrections in accordance with the billing calendar and approval policies.
• Ensure invoice data accuracy, including product, rate plan, quantity, term, service period, billing frequency, discounts, payment terms, bill-to and sold-to information, purchase order details, tax treatment, and invoice delivery requirements.
• Proactively identify billing errors, contract discrepancies, missing data, and system issues before invoices are delivered to customers.
• Serve as a hands‑on Zuora Billing subject matter expert for customer accounts, subscriptions, amendments, cancellations, ramp deals, rate plans, charge segments, invoice schedules, billing batches, credit memos, and debit memos.
• Maintain accurate customer, subscription, and billing data in Zuora and ensure the system reflects executed contract terms and approved billing policies.
• Troubleshoot Zuora bill run errors, invoice generation issues, credit memo processing issues, billing holds, failed integrations, and downstream ERP discrepancies.
• Partner with Accounting, Revenue Operations, and systems teams to ensure Zuora billing activity aligns with Oracle Fusion and related order‑to‑cash systems.
• Support Zuora enhancements, testing, data cleanup, and process improvements that improve billing accuracy, controls, and scalability.
• Evaluate and process customer credits, service credits, concessions, debit memos, rebills, refunds, cancellations, write‑offs, and other billing adjustments in accordance with approval policies and documentation standards.
• Understand and explain the accounting impact of billing activity on accounts receivable, revenue, deferred revenue, contra‑revenue, tax, and general ledger account mapping.
• Partner with Revenue Accounting or Technical Accounting before processing credits, adjustments, or non‑standard billing items that may affect revenue recognition or financial reporting.
• Maintain clear audit‑ready documentation, approvals, support, and rationale for all credits, rebills, write‑offs, and adjustments.
• Identify root causes of recurring billing corrections and recommend controls or process changes to prevent repeat issues.
• Prepare billing‑related month‑end close support, including invoice and credit memo summaries, billing exception reports, billing accrual support, and reconciliations as required.
• Reconcile Zuora billing activity to Oracle Fusion and support tie‑outs for accounts receivable, deferred revenue, unbilled items, billing holds, and open billing exceptions.
• Research and resolve billing discrepancies, failed bill runs, unprocessed charges, unapplied credits, and other exceptions within established close timelines.
• Support internal and external audit requests with complete, accurate, and timely billing documentation.
• Follow control requirements for approvals, segregation of duties, invoice review, credit memo review, data changes, and billing exception resolution.
• Work closely with Sales Operations, Legal, Customer Success, Implementations, Collections, FP&A, Revenue Accounting, and Accounting to resolve order‑to‑cash issues.
• Translate contract terms and billing requirements into clear actions for internal teams and ensure hand‑offs are complete before billing is processed.
• Investigate customer billing inquiries and disputes; provide accurate explanations, support, and resolution options in a professional and timely manner.
• Communicate risks, delays, and billing exceptions early so issues are resolved before they affect customers, cash collection, or financial close.
• Support cross‑functional deal review for non‑standard terms that affect billing setup, invoicing, credits, payment terms, or accounting treatment.
• Create, maintain, and improve…