Sr. Credit and Collections Manager

Position Details

• Location: Dallas, TX
• Department
  :
  Accounting
• Job Type: Full Time, Exempt

The Senior Credit and Collections Manager leads the Company's accounts receivable, credit, and collections function. This position directs the consistent application of credit policy, assesses the creditworthiness of prospective and existing customers, and owns the accounts receivable portfolio to optimize the balance between revenue growth and bad debt exposure. They supervise the accounts receivable staff, partner with Accounting leadership and Operations to resolve complex account issues, and deliver the receivable reporting, reconciliations, and cash flow forecasting that support the month-end close.

They are responsible for streamlining processes and procedures through automation and resources provided to ensure the highest level of service and solutions in support of the company's core values.

• Leads the accounts receivable organization through both subordinate management and individual contributors, supervising, training, and mentoring the team, cross-training staff, and fostering a culture that reflects the values of the company.
• Hires, develops, and evaluates direct reports, coaching on overall performance and best practices and driving better outcomes through direct, actionable feedback.
• Directs the Company's credit granting process, including the consistent application of credit policy, periodic credit reviews of existing customers, and creditworthiness assessments and credit limit recommendations for prospective customers.
• Monitors customer aging reports, identifies delinquent and at‑risk accounts, and drives collection strategies that minimize bad debt while maintaining strong customer relationships.
• Researches and resolves complex payment discrepancies, short pays, deductions, and disputed balances, coordinating with Operations, Sales, and the customer to bring accounts current.
• Analyzes and acts on overdue accounts, including negotiating payment arrangements and recommending escalation or legal action when appropriate.
• Executes month‑end closing procedures for accounts receivable, including revenue accruals, reserve analysis, and balance sheet reconciliations and roll‑forwards.
• Forecasts cash receipts and receivable balances and reports collection performance, days sales outstanding, and aging trends to Accounting leadership.
• Ensures all revenue is invoiced properly to customers and that cash receipts are applied to the correct customer and invoice.
• Guides site and divisional staff through the review of their accounts receivable aging reports and provides updates regarding credit decisions and account reconciliations.
• Partners with Accounting Management, Operations, and the IT Division to provide solutions through the automation and streamlining of accounts receivable, billing, and collections tasks, processes, and procedures.
• Evaluates, improves, and maintains departmental procedures and internal controls, fostering a culture of continuous improvement.
• Assists with the preparation of audit schedules and provides necessary data and explanations to internal and external auditors as needed.
• Maintains the highest level of customer service. Answers customer questions in a timely manner and resolves issues in a professional manner.
• Performs other duties as assigned.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Accountability - Ability to accept responsibility and account for one's actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral and Written - Ability to communicate effectively with others using the spoken word and in writing.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures. Customers include…