Accounts Receivable Manager

POSITION OVERVIEW

The Accounts Receivable Manager is responsible for managing accounts receivable operations for multiple commercial real estate properties, including tenant billing, cash application, account maintenance, receivables reporting, collections support, and issue resolution. This role provides leadership, direction, and accountability for the Accounts Receivable team while ensuring accurate, timely, and consistent execution of accounts receivable processes across Stream’s Property Accounting platform. The Accounts Receivable Manager partners closely with Property Accounting leadership, Property Accountants, Property Managers, clients, tenants, and internal stakeholders to support accurate tenant receivable records, timely reporting, effective collections visibility, and successful resolution of complex billing, payment, and account issues.

This position is responsible for managing team performance, strengthening process consistency, supporting training and development, and identifying opportunities to improve efficiency, accuracy, and service delivery. This position plays a key leadership role in building and maintaining a reliable, scalable, and service-oriented Accounts Receivable function by balancing operational oversight, people leadership, process ownership, stakeholder communication, and proactive issue resolution.

• Manage accounts receivable operations for multiple commercial real estate properties, including tenant charges, cash receipts, adjustments, account maintenance, receivables reporting, and related activity.
• Lead, coach, train, and develop Accounts Receivable Supervisors, Leads, and Administrators to support accurate work, strong service delivery, and continued professional growth.
• Oversee team workload, property assignments, deadlines, staffing needs, and workflow priorities to ensure daily, weekly, and month-end accounts receivable tasks are completed timely and accurately.
• Establish, maintain, and reinforce consistent accounts receivable procedures, documentation standards, and process expectations across the team.
• Review and monitor rent rolls, monthly edit reports, tenant ledgers, delinquency reports, aging activity, cash application reports, and other receivable reporting to identify risks, trends, and follow-up needs.
• Oversee cash receipt processing, lockbox activity, payment application, tenant credits, prepaid rent activity, adjustments, write-offs, and related account updates to ensure accuracy and proper support.
• Manage escalation and resolution of complex billing, cash application, tenant payment, delinquency, account reconciliation, and documentation issues in partnership with Property Management and Property Accounting teams.
• Serve as a key Accounts Receivable point of contact for Property Accounting leadership, Property Managers, Property Accountants, clients, tenants, and internal stakeholders.
• Support timely collections visibility by ensuring tenant receivable records, delinquency reporting, account research, and related follow-up are accurate and current.
• Partner with Property Accounting leadership to address recurring issues, client or property-specific needs, transition activity, portfolio changes, and process improvement opportunities.
• Support month-end close and reporting timelines by ensuring assigned receivable tasks, reconciliations, reporting requests, and account reviews are completed accurately and timely.
• Monitor team performance, provide feedback, identify training needs, support accountability, and participate in hiring, onboarding, performance management, and development planning as needed.
• Identify process gaps, recurring errors, reporting needs, or system opportunities and recommend improvements to increase accuracy, efficiency, transparency, scalability, and service quality.
• Assist with system cleanup efforts, audit support, reporting requests, process updates, transition support, special projects, and other duties as assigned by Property Accounting leadership.