Accounts Receivable Supervisor

Accounts Receivable Supervisor

We are looking for an experienced Accounts Receivable Supervisor to lead receivables and collections operations in Dallas, Texas. This role oversees daily team performance, strengthens collection outcomes, and helps maintain accurate account balances through effective cash application and reconciliation practices. The position works closely with cross-functional partners to address billing concerns, resolve customer disputes, and support process improvements that reduce delinquency and credit risk.

Responsibilities:

• Lead and support the accounts receivable and collections staff, providing day-to-day direction, coaching, and performance feedback.

• Oversee collection activity across open accounts, tracking results and adjusting priorities to improve recovery of past-due balances.

• Evaluate aging data regularly and focus team efforts on accounts requiring immediate follow-up or escalation.

• Create and refine collection approaches that help lower outstanding receivables and limit exposure to bad debt.

• Manage complex customer issues involving disputed charges, overdue balances, and negotiated payment terms.

• Coordinate with sales, customer service, operations, and billing teams to investigate discrepancies and resolve account concerns efficiently.

• Review cash posting, reconciliations, credits, write-offs, and other account adjustments to support accurate financial records.

• Assess customer payment behavior and financial risk to recommend appropriate credit limit updates.

• Prepare recurring performance reports that highlight collection trends, aging status, and overall team effectiveness.

• Contribute to month-end close, audit support, and workflow improvement initiatives, including opportunities for automation and stronger controls.