Accounts Payable Supervisor

Accounts Payable Supervisor

The Accounts Payable Supervisor will work closely with the Accounts Payable leadership team to support the day-to-day administration and execution of accounts payable capabilities. This role plays an important part in ensuring day-to-day system stability, operational consistency, and adherence to established automation standards, while serving as a subject matter expert for Invoice Management System (IMS) administration and administration of the applicable utility-payment platform(s).

The Supervisor will administer established governance standards for workflows, user entitlements, approval routing, and configuration changes, partnering with Technology teams, the IMS vendor, and regional stakeholders to support system reliability, automation, and processing efficiency. The role will also collaborate with department leaders to support-scale transformation initiatives focused on standardization and operational excellence, helping drive improved client and associate experiences and supporting the continued evolution of the Global Shared Services organization.

Compensation: $66-78k (Texas and Minnesota Salary Range)

Your Responsibilities:
Accounts Payable

• Leads day-to-day administration of the Invoice Management System (IMS), supporting vendor, property, and account onboarding and offboarding by executing established governance standards for workflows, user entitlements, approval routing, and configuration changes; partners with Technology teams, the IMS vendor, and regional stakeholders to maintain system stability, automation, and processing efficiency.
• Manages utility-payment operations, including the applicable utility-payment platform(s), supporting onboarding and offboarding of properties, bank accounts, and utility vendors to ensure accurate account setup and deactivation, automated invoice capture, and timely payment execution; collaborates with Accounts Payable, Treasury, General Ledger, and Transitions teams to mitigate risk and prevent post-transition payment issues or unintended debits.
• Delivers high quality customer service to internal and external stakeholders, supporting client retention efforts and assisting with the onboarding of new clients by ensuring stable, accurate, and responsive AP system and payment operations.
• Maintains working knowledge of regulatory, compliance, and operational requirements that impact accounts payable processes, systems, and client payment activities, escalating risks or issues as appropriate.
• Supports a strong control environment by adhering to established policies and procedures, identifying process gaps, and recommending improvements that enhance efficiency, accuracy, and risk mitigation.
• Conducts periodic audits of user access and workflows to ensure proper roles, permissions, and routing are maintained, and that inactive or terminated user accounts are promptly deactivated to support a strong control environment.
• Supports the standardization and functionalization of key Accounts Payable areas, including IMS administration, vendor management, and transactional functions (invoice and payment processing), in alignment with Shared Services objectives.

Leadership

• Manages and supports day-to-day people leadership activities for Accounts Payable teams, including onboarding, coaching, performance management, and employee development, in partnership with HR and functional leadership.
• Leads teams responsible for supporting IMS administration and system supported AP processes, ensuring work is completed accurately, consistently, and within established service timelines. Tracks and analyzes service levels and operational metrics, including productivity, quality, and efficiency, and implements corrective actions or escalates trends as needed.
• Works closely with cross-functional teams (General Ledger, Operations, Accounts Receivable, Community Management) to resolve operational issues, coordinate dependencies, and support delivery of AP services.
• Supports change initiatives and operational improvements, helping teams adapt to new processes, systems, or service expectations while maintaining service continuity.
• Builds strong working relationships…