Billing Manager

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Full Time Management Dallas, TX, US

6 days ago Requisition

This role leads client billing operations across assigned accounts, ensuring invoices are accurate, timely, contractually compliant, and aligned with campaign activity, approved rates, and internal financial policies. The position manages and develops the billing team through coaching, workload planning, quality oversight, and cross-training, while establishing strong controls, consistent service standards, and scalable billing processes. It reviews billing support, reconciles account activity, monitors invoicing against budgets and scopes of work, and resolves discrepancies with clients and internal partners to protect revenue, financial integrity, and client satisfaction.

The job also prepares billing and financial status reporting, supports client onboarding and transitions, and maintains documentation and controls needed for audits, compliance, and effective month-end and year-end close.

• Oversee client billing operations — Direct the day-to-day billing process for assigned accounts, ensuring invoices are prepared accurately, issued on schedule, and aligned to client agreements, campaign activity, approved rate structures, and internal financial policies. Partner with Controllers and finance leadership to maintain billing parameters, fee structures, and job-costing requirements that support accurate client invoicing and revenue recognition.
• Lead and develop the billing team — Provide leadership, coaching, performance management, workload planning, training, quality oversight, and professional development for billing team members. Establish clear expectations, promote accountability, support employee growth, and ensure consistent execution of billing processes and service standards. Foster cross-functional knowledge sharing, workforce flexibility, and operational continuity through cross-training and capability development.
• Validate billing support and charge accuracy — Review billing back-up, vendor charges, media costs, production expenses, internal allocations, and related documentation to confirm all billable items are complete, properly coded, contractually compliant, and supported before invoicing clients. Ensure specific client billing requirements and contractual obligations are administered accurately and consistently.
• Resolve billing discrepancies with clients and internal teams — Investigate and address invoice questions, disputed charges, missing documentation, work-in-process variances, reconciliation issues, and billing exceptions by coordinating with account management, media, finance, and client contacts to reach timely resolution and maintain positive client relationships.
• Manage account reconciliations and billing close — Perform regular reconciliations of billing records, client budgets, payments, compensation grids, open balances, and billing activity to support accurate month-end and year-end close processes, reduce revenue leakage, and maintain financial integrity across assigned accounts and business units.
• Monitor billing status against client budgets and scopes — Track invoiced amounts, unbilled activity, retained fees, project spend, and billing milestones against approved budgets, contracts, and scopes of work, escalating risks and variances that could affect revenue recognition, profitability, client satisfaction, or financial performance.
• Prepare billing and financial status reports — Produce timely reports on billing activity, aged receivables, unapplied cash, client account status, and other financial metrics needed by leadership, account teams, and regulatory or organizational stakeholders.
• Implement billing controls and process improvements — Develop, document, maintain, and continuously improve billing procedures, internal controls, workflow standards, and process documentation to strengthen compliance, improve accuracy, support scalability, and increase operational efficiency. Serve as a subject matter expert on…