Senior Billing Specialist

Senior Billing Specialist

The Senior Billing Specialist will play a critical role in the Homecare Homebase (HCHB) finance organization by ensuring customer billing is accurate, complete, timely, and properly reflected across Zuora and downstream accounting systems. This role is responsible for executing subscription and services billing, validating contract-to-invoice accuracy, and ensuring credits, rebills, adjustments, and billing corrections are processed with the proper accounting impact in mind.

The ideal candidate is a detail-oriented billing professional with deep, hands-on Zuora billing expertise, strong accounting fundamentals, and sound judgment when processing invoices, credit memos, debit memos, write-offs, cancellations, amendments, renewals, and non-standard billing terms. This person can read contracts, ask the right questions before billing, explain how billing actions impact accounts receivable, revenue, deferred revenue, tax, and the general ledger, and partner cross-functionally to resolve issues before they affect customers or financial close.

Key Responsibilities:

• End-to-End Billing Operations
• Zuora Billing Expertise & Data Integrity
• Credits, Adjustments & Accounting Impact
• Month-End Close, Reconciliations & Controls
• Cross-Functional Partnership & Customer Support
• Process Improvement & Leadership

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant work experience considered.
• 5+ years of billing, order-to-cash, accounts receivable, revenue operations, or subscription billing experience.
• 3+ years of hands-on Zuora Billing experience required, including subscriptions, amendments, bill runs, invoice schedules, credit memos, debit memos, and billing corrections.
• Experience in a SaaS, software, healthcare technology, or recurring revenue environment strongly preferred.
• Strong accounting fundamentals, including working knowledge of accounts receivable, revenue, deferred revenue, contra-revenue, credits, write-offs, taxes, and general ledger impacts.
• Ability to read and interpret contracts, order forms, renewals, amendments, cancellation terms, non-standard billing terms, and customer-specific billing requirements.
• Experience with Oracle Fusion Cloud or a comparable ERP system preferred.
• Advanced Excel skills and demonstrated experience reconciling large data sets across systems.
• Strong written and verbal communication skills, with the ability to explain billing and accounting issues to accounting and non-accounting stakeholders.
• High attention to detail, strong organization skills, and ability to meet deadlines in a high-volume, month-end close-driven environment.
• Experience supporting audits, maintaining internal controls, and documenting approvals and support for billing transactions preferred.
• Working knowledge of ASC 606 and partnership with Revenue Accounting preferred.

Leadership

Competencies:

• Billing Precision:
  Delivers accurate, timely, and complete invoices and billing adjustments with a strong ownership mindset.
• Zuora Ownership:
  Demonstrates deep hands-on capability in Zuora and understands how configuration decisions affect billing results.
• Accounting Judgment:
  Understands how invoices, credits, write-offs, and adjustments affect revenue, AR, deferred revenue, tax, and the GL.
• Controls Mindset:
  Follows approvals, documentation standards, and audit-ready practices without sacrificing speed or service.
• Customer Orientation:
  Resolves billing inquiries with professionalism, clarity, and a focus on both accuracy and client experience.
• Cross-Functional Communicator:
  Partners effectively across Accounting, Sales Operations, Legal, Customer Success, Collections, and FP&A.
• Process Optimizer:
  Identifies recurring billing issues and improves processes, systems, checklists, and controls to prevent rework.
• Accountable Team Player:
  Takes ownership of outcomes, escalates risks early, and supports team members through review, coaching, and knowledge sharing.

Success Metrics:

• Bill runs, invoice delivery, credit memos, debit memos, and rebills are completed accurately and on time in accordance with the billing and close calendars.
• Customer credits, adjustments, write-offs, and rebills have documented approvals, correct accounting classification, and audit-ready support.
• Zuora-to-Oracle billing reconciliations are completed monthly, with exceptions researched and resolved within agreed timelines.
• Billing rework, customer invoice disputes, and preventable billing corrections…