Billing Supervisor

Description We are looking for an experienced Billing Supervisor to guide daily billing operations for a fast-paced manufacturing environment. This position leads a small team while ensuring invoices are issued accurately, payment concerns are addressed quickly, and account activity is managed with a high level of service. The ideal candidate brings strong operational judgment, a hands-on leadership style, and the ability to improve workflows while working closely with internal partners across multiple departments.

Responsibilities:

- Lead, mentor, and support a billing team of three employees, promoting accountability, accuracy, and skill development.

- Direct day-to-day invoicing activity in a high-volume setting to ensure timely and precise billing output.

- Review outstanding balances, follow up on overdue accounts, and assist with collection-related efforts to reduce delinquency.

- Handle escalated payment questions and billing disputes by providing prompt resolution and clear communication to customers.

- Monitor performance indicators, reporting dashboards, and transaction progress to maintain service levels and data integrity.

- Work closely with teams such as Service, Sales, Account Management, and Dispatch to resolve billing issues and align on customer needs.

- Evaluate current billing procedures and recommend improvements that increase efficiency and strengthen the customer experience.

- Support web portal and system-based billing activities, including coordination with platforms used for invoice submission and payment tracking. Requirements - At least 5 years of experience in billing, collections, customer service, or a closely related function.

- Prior experience overseeing high-volume invoicing processes with strong attention to detail and accuracy.

- Demonstrated leadership ability with strong communication, coaching, and team coordination skills.

- Solid critical thinking and organizational skills, with the ability to manage priorities and meet deadlines.

- High school diploma required; an associate degree is preferred.

- Experience working with billing portals or web-based customer platforms is preferred.

- Familiarity with systems such as Oracle, Textura, Sage, Corrigo, Coupa, Ariba, Service Portal, or Service Channel is advantageous.

- Background in commercial collections, complex billing workflows, or AIA-style billing is a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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