Proctor

DUTIES & RESPONSIBILITIES

* Maintain computer testing room(s)

* Prepare room in advance of scheduled exams

* Monitor computers; assure operational status; troubleshoot common problems

* Restore testing area to its previous arrangement prior to exiting following exams

* Manage test scheduling and related procedures

* Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program

* Develop exam schedule

* Proctor computer-based exams

* Validate appropriate identification as necessary for admission to exam

* Help students log in to necessary exam

* Troubleshoot testing issues as necessary

* Monitor exam process and progress

* Enforce all rules and regulations as necessary

* Follow established protocol for integrity breaches

* Provide technical assistance

* Maintain and update knowledge of current operating technology

* Provide administrative support

* Perform various tasks, assignments, and projects as directed by site and nursing administration

* Perform additional duties as requested by nursing faculty

* Maintain and manage individual and group scheduling and calendars

* Manage phone calls, both incoming and outgoing

* Perform inventory control and purchase supplies and equipment for site

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies

* Excellent teamwork, communication, and organizational skills; positive attitude required

* Holds high degree of integrity, professionalism and confidentiality

* Expertise in Microsoft Office Suite, Windows applications, internet and email

* Must be able to collaborate well with others

* Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis

* Ability to perform multiple tasks efficiently and effectively; ability to learn quickly

* Ability to follow established procedures and protocols

* Ability to maintain a controlled environment when computer and exam issues occur

* Must have strong customer service skills

* Must be prompt and have a sense of time limits

Experience

* Experience with MS Office software and Windows environments

* Experience in a higher education environment is strongly preferred, but not required

* Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

Education/Certifications

* High school diploma or equivalent required

* College degree preferred