Customer Service & Training Coordinator

Project Management Training Institute (PMTI) is a leading provider of PMP® ,
CAPM® , and PMI-ACP® certification exam preparation courses. We deliver immersive, fast-track boot camps to professionals across the U.S. and Canada — both online and in-person — with a proven track record of 99% student satisfaction and first-time exam success
.

We are not just another training company. We are an elite operation that demands excellence, rewards performance, and values integrity, precision, and customer-first service above all else.

We’re growing — and we need a highly organized, tech-savvy, and outcome-driven Customer Service & Sales Coordinator to support our operations, manage our students, and help scale our mission: to make project managers extraordinary .

You will serve as the frontline of PMTI’s student experience , managing all aspects of customer communication , class coordination , and student support before, during, and after every course.

This is not a passive desk job — it's a dynamic, fast-moving position that requires someone who thrives under pressure, loves solving problems, and takes pride in delivering flawless execution in a high-stakes environment.

You will be the go-to contact for thousands of students each year — from registration to graduation to post-course follow-up.

Your work ensures that every student receives world-class service , every instructor has flawless logistical support , and every class runs without a single misstep .

New college grads are encouraged to apply if you have the skills but not the experience!

• Respond promptly and professionally to all customer inquiries via email, phone, and live chat
• Serve as the primary point of contact for prospective students , current registrants , and certified alumni
• Provide clear, concise, and timely information regarding course options , registration processes , and exam prep strategies
• Manage and resolve escalated issues quickly and effectively, ensuring zero student dissatisfaction

• Coordinate and manage Zoom-based and in-person classes nationwide
• Track and update instructor availability ,
  class locations , and student enrollments in real time
• Confirm and communicate class details to instructors, students, and vendors ahead of each session
• Ensure seamless pre-course logistics , including sending login credentials, pre-work materials, and instructions
• Coordinate with third-party vendors to ensure course materials are shipped accurately and on time
• Monitor delivery status and proactively reach out to students experiencing delays or issues
• Maintain inventory records and ensure proper fulfillment of physical and digital assets

• Generate, maintain, and update student records ,
  spreadsheets , and databases
• Process registrations , confirm payments , and manage enrollment statuses
• Upload and organize recorded training videos to Vimeo and distribute to students
• Prepare and send post-course certificates , transcripts, and feedback surveys
• Serve as liaison between students and instructors , ensuring alignment and clarity
• Communicate schedule changes ,
  student concerns , and logistical updates to instructors in advance of each session
• Collaborate with support staff across departments to streamline workflows and enhance efficiency
• Participate in team meetings ,
  process reviews , and quality improvement initiatives

• Must be proficient in:
• Microsoft Office Suite (Outlook, Word, Excel)
• Google Workspace (Docs, Sheets, Calendar, Drive)
• Zoom (for virtual classroom coordination)
• Vimeo (video upload and distribution)
• Email platforms and CRM tools
• Ability to learn and adapt to new systems quickly and independently
• Strong typing speed and accuracy required for real-time support and documentation
• Handle all general clerical tasks , including filing, scanning, data entry, and document management
• Assist with special projects , reports, and operational improvements
• Maintain a clean, professional workspace and adhere to office policies

• Proficiency in Microsoft Office Suite :
  Outlo…