Bilingual-Administrative Assistant Clinical Services

Dallas, TX 75235 Overview Position Type:
Full Time

Job Shift:
Day Education Level:
High School

Travel Percentage :
None Category:
Admin - Clerical

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Serve as the vital first point of contact and operational hub for The Family Place Central Dallas Counseling Center, providing compassionate client support, administrative coordination, and crisis intervention for survivors of domestic violence seeking counseling and case management services. This role combines front-line client care with essential administrative functions. You'll schedule appointments, answer crisis calls, greet clients in a trauma-informed manner, coordinate meetings and events, manage data reporting for grant compliance, and ensure the counseling center operates smoothly and securely.

As the face of the community center, you'll create a welcoming, safe environment while managing the day-to-day operations that allow our counselors and case managers to focus on providing life-changing therapeutic services to survivors and their families.

• Serve as the first point of contact for clients seeking counseling and case management services, providing trauma-informed, client-centered support.
• Schedule client appointments with counselors and case managers, coordinating availability and client needs.
• Answer agency phone lines, route calls appropriately, and provide crisis intervention and compassionate assistance to survivors in distress.
• Provide clients with information on community resources and referrals to external organizations.
• Coordinate with the SDCC Administrative Assistant to ensure continuous phone coverage during breaks and scheduled absences.
• Provides daily lunch coverage for the Ann Moody Place receptionist during lunch period from 12:00-1:00 pm.

• Greet clients, visitors, and guests in a welcoming, trauma-informed manner while maintaining confidentiality and safety.
• Maintain visitor logs and follow all agency safety screening protocols.
• Ensure the client lobby area is secure, welcoming, and maintains client confidentiality.
• Maintain the front desk and lobby in an organized, professional manner that supports client comfort and safety.

• Coordinate department meetings, outside agency meetings, and special events held at the counseling center.
• Gather and compile HHSC (Health and Human Services Commission) client data for quarterly grant survey responses.
• Produce reports for the Program Director to support grant compliance and program evaluation.
• Assist with updating agency correspondence, policies, statistics, and spreadsheets.
• Maintain accurate records in the Clients First Database.

• Assist with onboarding new staff and interns by providing training on the Clients First Database.
• Orient new hires to building protocols, office procedures, and counseling center operations.
• Support new team members with essential onboarding tasks and questions.

• Retrieve and distribute incoming and outgoing mail daily.
• Maintain and order agency office supplies to ensure uninterrupted operations.
• Submit Help Tickets for IT, facilities, and purchasing needs.
• Manage entrance badge cards for new hires and terminated employees.
• Communicate building maintenance needs to the building landlord and the facilities department.
• Ensure all administrative functions are performed in-office to maintain the confidentiality and security of client information.

• Attend agency staff meetings and Program Director supervision meetings.
• Participate in required domestic violence training and continuing education.
• Stay current on trauma-informed care practices and crisis intervention techniques.

Performs other job-related duties as assigned

• High School Diploma
• At least two (2) years of experience in an…