Administrative Assistant

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

We're excited to share that we're hiring for two Administrative Assistant roles in our Technology Department! Each position supports a different group of Leaders and offers a unique opportunity to make a meaningful impact. Your Recruiter will walk you through the details of each role during the interview process so we can find the best fit together. Here's a quick look at the work happening within each space:

* Enterprise Data Enablement

As an Administrative Assistant on the Enterprise Data Enablement Team, you'll play a key role in keeping a fast‑moving, high‑impact organization running smoothly while delivering legendary Customer Service. Supporting two Technology Directors, you'll orchestrate complex calendars, anticipate needs before they arise, and create structure that enables Leaders to operate at their very best. You'll manage core department processes, coordinate smaller projects, support Culture‑building activities, maintain budgets, and build relationships across the organization to ensure seamless engagement.

With strong organization, proactive problem solving, and a passion for helping Teams do their most meaningful work, you'll make a visible difference every day for our Leaders, our Technology Teams, and ultimately, the Customers and Employees Southwest serves.

* Technical Architecture & Solution Architecture

As an Administrative Assistant supporting the Technology Department, you'll provide legendary Customer Service while enabling two Directors-Technical Architecture and Solution Architecture-and their Teams of more than 100 Cohearts to work efficiently and stay focused on delivering Southwest's most critical technical designs. As the organization's sole administrative support, you'll manage complex calendars, coordinate major events, handle travel and communications, facilitate onboarding and offboarding, and keep day‑to‑day operations organized and on schedule.

You'll build strong relationships with stakeholders, anticipate needs, remove friction, and help maintain the exceptional Culture that allows this high‑performing technical organization to thrive. In this pivotal role, your organization, professionalism, and proactive partnership will make a meaningful impact every day for our Technology Leaders and the Customers and Employees they serve.

Additional details

* The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of these roles, you would be required to work from our Dallas, TX Headquarters facility during business hours.

* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

* Work under general supervision and may be assigned general projects

* Manage small scale department projects and cultural activities

* Support large event planning for the Department

* Review department and company news closely and understand them in relationship to their organization

* Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed

* Edit and review all written correspondence

* Submit expense reports and process payroll, as needed

* Prioritize calendars and schedule travel arrangements under direction of Leader(s)

* Organize and…