First Impressions Coordinator; Hospitality

About the Role

As a member of our Hospitality and Guest Services team, our First Impressions Coordinator will serve as the face of Integrity for all guests who arrive at our Shared Service Office in Dallas. Additionally, the Coordinator will coordinate all front‑desk activities and provide an initial point of contact for administrative tasks any employee may have.

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material.
• Ensure compliance processes and procedures are met throughout all tasks.
• Provide timely and accurate information in‑person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries.
• Assist with hospitality/guest experience projects and initiatives as directed.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

• 5+ years of experience in a Reception, Administration, Hospitality or similar role.
• High School Diploma, GED, or equivalent.
• Proficient with technology systems including Microsoft Office Suite.
• Customer‑first mindset and attitude.
• Professional attitude and presence.
• Attention to detail and ownership of tasks until completion.
• Strong communication skills with a focus on solutions.
• Approachable and a good listener, both in person, over the phone, and via remote communication tools.
• Resourceful and proactive when issues arise.
• Organized with ability to prioritize duties among multiple customers and projects.
• Ability to work as part of a team and independently as a self‑directed professional.
• Proven ability to complete tasks, projects, and assignments on time.
• Ability to manage a fast‑paced environment while maintaining a positive professional demeanor.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.