Commercial Services Specialist II

Company Cox Automotive – USA Job Family:
Group Vehicle Operations. Position:
Commercial Services Specialist II. Management Level: Individual Contributor. Flex Work Option:
No remote; must work at a specified Cox location. Travel: % .

Work Shift:

Day. Compensation:
Hourly base pay $20.10 – $30.10, range may vary by location and candidate qualifications. Eligible for additional compensation such as commission and incentive program.

• Commercial Client Support – Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions. Coordinate vehicle assignments, sale scheduling, and special instructions based on client requirements. Maintain positive client relationships through timely communication, issue resolution, and proactive service.
• Vehicle Processing & Documentation – Verify and process all required vehicle documentation including titles, condition reports, invoices, repossession packets, and floorplan information. Ensure accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures). Track title status and coordinate with internal Title Department to resolve issues.
• Sale Day Operations – Prepare commercial sale lists, vehicle run order, and lane assignments. Support auction day activities, including bidder check‑in, block support, and post‑sale reconciliation. Assist with post‑sale processes such as arbitration paperwork, sale confirmation, and no‑sale follow‑up.
• Reporting & Inventory Management – Maintain and distribute weekly/monthly reports to commercial clients and management. Monitor inventory movement, floorplan aging, and pending action items. Research discrepancies and work with internal teams to ensure accurate inventory status.
• Administrative & Cross‑Functional Support – Maintain electronic files, internal records, and client communication logs. Work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery. Assist management with special projects, audits, and process improvement initiatives.

• High School Diploma/GED and 3 years’ experience in a related field; or a combination such as any level degree or certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
• Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work under pressure in a fast‑paced auction environment.
• High level of accuracy and attention to detail.
• Preferred:
  Experience with auction management software (e.g., ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
• Knowledge of title processing and vehicle remarketing operations.
• Prior experience supporting commercial accounts or B2B clients.

Full‑time position with occasional overtime during peak times or sale days. Must be able to work in an office environment and on the auction lot as needed. May require walking, light lifting, and working in varying weather conditions on sale days.

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace; possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional paid time off is available for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits may also include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO.