Vendor Management Coordinator; Onsite

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists.

The Vendor Management Coordinator is responsible for managing critical operational processes that support customer onboarding, customer and investor relationships, vendor oversight, agreement administration, and executive-level business reporting. This position serves as a central point of coordination between internal departments, customers, vendors, management, and external business partners.

The role includes administration of lender agreements, renewals, terminations, modifications, committee governance, vendor relationships, customer service escalation support, office administration, and operational record management. It supports the administration and execution of customer, lender, investor, and vendor-related processes.

• Manage third-party vendor relationships and contract administration.
• Coordinate vendor onboarding, renewals, performance monitoring, and issue resolution.
• Maintain vendor records and compliance documentation.
• Manage vendors including Xactus, water service providers, building management vendors, Synergies First, and other operational partners.

• New Lender Agreements management.
• Renewal processing and tracking.
• Termination administration and documentation.
• Modification Agreement preparation and coordination.
• Final Approval workflow management.
• Executive signature package preparation and routing.
• Filing, scanning, indexing, and retention of executed agreements.
• Committee Administration & Governance.
• Schedule committee meetings and prepare agendas.
• Record and distribute committee meeting minutes.
• Track action items and follow-up requirements.
• Administer Tri-Party eNote Agreements and approval workflows.

• Provide customer service team oversight and administrative support.
• Coordinate escalated customer issue resolution.
• Facilitate communication between customers and internal stakeholders.
• Administrative Operations.
• Office visitor check-in administration.
• Mail service and distribution management.
• Check receipt, logging, routing, and processing.
• General office operations support.

• Coordinate special projects and operational initiatives.
• Prepare reports, status updates, and management documentation.
• Support compliance reviews, audits, and process improvement efforts.

• Associate’s or Bachelor’s Degree preferred.
• 3–5 years of experience in vendor management, operations, contract administration, customer service, or related fields preferred.
• Strong organizational, communication, and project management skills.
• Experience with CRM, workflow management, and document management systems preferred.
• Ability to manage multiple priorities while maintaining attention to detail.

We offer a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan. First American is an equal opportunity employer in every sense of the term.