Guest Services Representative

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

As a Guest Services Representative, you’ll serve as the front-line ambassador of the office, delivering exceptional service to clients, guests, and firm personnel alike.

In this highly visible role, you’ll act as the central information hub—answering and directing calls, coordinating meeting logistics, supporting visiting attorneys, and ensuring every guest interaction reflects the professionalism and excellence of the firm. Working closely with the Conference Center team, you’ll help create a seamless, welcoming experience while managing multiple priorities with poise, precision, and a positive, solutions-focused mindset.

• Front Desk & Guest Experience Leadership – Serve as the first point of contact for clients, guests, and firm personnel, providing a professional, welcoming, and hospitality-driven experience at all times.
• Call Management & Information Hub Support – Answer and direct incoming calls, acting as the central resource for inquiries and ensuring callers are seamlessly connected to the appropriate departments or individuals.
• Meeting & Conference Coordination – Reserve meeting spaces using conference booking software and coordinate all details, including technology, audiovisual (A/V), catering, supplies, and room setup requirements.
• Catering & Event Liaison Services – Partner with food service staff and the Conference Center team to coordinate meal and beverage service, confirm delivery timing, and ensure accurate billing. Educate requesters on available service options.
• Visitor & Attorney Support – Assist visiting attorneys and guests with requests such as temporary access badges, transportation arrangements, messenger services, and light administrative needs (printing, copying, or faxing).
• Security & Access Coordination – Facilitate building access by registering guests with security and issuing temporary identification credentials as needed.
• Vendor & Inquiry Management – Respond to vendor inquiries and route requests to the appropriate contacts and office locations.
• Administrative & Office Operations Support – Monitor shared mailboxes, respond to correspondence in a timely manner, conduct online research to support internal inquiries, and submit office or building maintenance requests through designated systems.
• Wellness & First Aid Assistance – Provide basic over-the-counter items and first aid supplies in appropriate situations, maintaining a safe and supportive office environment.
• General Office Support – Perform additional clerical and operational tasks as assigned to support daily office functions.

• Education – Associate’s or Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• Experience – Minimum of 2 years of experience in a fast-paced customer service or hospitality environment required; prior receptionist or corporate administrative experience preferred.
• Communication Excellence – Exceptional telephone etiquette and strong verbal and written communication skills, with the ability to interact confidently and professionally at all levels.
• Service-Driven Mindset – A proactive, solutions-oriented approach with a genuine commitment to delivering outstanding client and colleague experiences.
• Organization & Multitasking – Ability to manage multiple priorities under time-sensitive conditions with strong attention to detail and accuracy.
• Professional Presence – Consistent professionalism, reliability, and sound judgment in a highly visible role.
• Technical Proficiency – Proficiency in Microsoft Office applications, including Word and Outlook, and…