Academic Operations Administrator

Job Title

Oversee and execute the course planning, student scheduling, and registration for a set of programs.

• Course planning & faculty need predictions
• Student scheduling & registration execution
• Student record support

• Course planning and faculty need predictions
  • Determine section needs and sizes for undergraduate courses each session
  • Manages communication with undergraduate program directors and UG registration operations manager regarding faculty needs/assignments
• Student scheduling & registration execution
  • Manages scheduling and registration for students
• Student record support
  • Processes documentation for Academic Exceptions, Suspension Appeals, Waiver forms, Course and University Withdrawals
  • Process end-of-session responsibilities such as Low grades, Probation, Suspension, and Dismissal
  • Processes other documentation as needed for the permanent student record

Skills

• Knowledge of Microsoft Office Suite and enrollment management systems (i.e. Banner, Workday, Salesforce, etc.)
• Demonstrable experience from successfully working in a team environment
• Excellent organizational skills and ability to multi-task effectively
• Excellent analytical, problem solving, interpersonal, customer service, attention to detail and communication skills are essential
• Ability to handle complex and confidential information with discretion

Training Required

• Banner
• Workday
• Salesforce
• Canvas LMS

Qualifications

Professional

• Bachelor's degree from a regionally accredited institution
• Two years' administrative experience required
• Experience in a university student records, registrar, or admissions office preferred

Personal

• Collaborative nature
• Exceptional communication skills, both verbal and written ability to communicate with a diverse academic community
• Desire for meaningful work and mission orientation

Physical Requirements

• Work is performed in an office environment; must have the ability to sit for long periods of time (6-8 hours)
• Must be able to use telephone or headset equipment and be able to perform work at a computer
• May be required for the manual operation of general office equipment
• Limited travel may be required – locations vary and some overnight travel may be necessary

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.