Administrative Assistant - Platinum

Dallas, TX 75230

Monday – Friday: 7:30 a.m. – 4:00 p.m.

Are you looking for a great career helping to improve the quality and quantity of people's lives? Are you driven to provide excellent customer services and world class patient experience? If the answer is yes, then Cooper Clinic may have the right opportunity for you!

• Greets all patients in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service.
• Provide a high level of service to internal staff.
• Complies with HIPAA while performing all duties.
• Maintains confidentiality.
• Maintains a working knowledge of all services that are offered within the clinic as well as other services around campus.
• Answers department phone, returns phone calls and responds to voice messages.
• Orders office supplies and coordinates maintenance of equipment for the department.
• Manages and maintains client relationship management database.
• Prints or retrieves information as requested from records.
• Responds to email correspondence and resolves administrative inquiries and questions.
• Sends marketing materials to prospective patients.
• Coordinates services within and between departments for efficiency in daily flow.
• Keeps up the department calendar schedule and blocks appointments as needed.
• Assists in transmitting referrals to physician offices or patients.
• Conducts reminder appointment calls to patients.
• Organizes and maintains patient communication and preparations for exam day.
• Keeps patients informed of any delays throughout the day.
• Escorts patients to exams or procedure areas as needed.
• Continuously monitors for cancellations, fills those spots, and emails the appointment packet or required paperwork.
• Prepares proactively for the following day of business with pre-planning charts for patients and scheduling all exams ahead of time.
• Maintains CCP memberships and membership renewals.
• Maintains a positive attitude and adheres to the Cooper purpose and core values.
• Follows all Clinic policies and standard operating procedures.
• Completes duties on site with consistent, regular, and reliable attendance.
• Accomplishes other duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Strong organizational, time management and attention to detail skills.
• Possess problem‑solving skills, be self‑motivated, and strive for professionalism.
• Ability to work in group setting as well as work independently.
• Good computer skills and proficiency with Microsoft Office Suite.

Education and/or Experience

• High school diploma or general education degree (GED);
  Bachelor’s or Associate’s Degree or certificate from a university or technical school preferred.
• A minimum of one year relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.

• A culture focused on improving the quality and quantity of peoples lives.
• Competitive pay.
• Complimentary Cooper Fitness Membership for you and your spouse.
• 401(k) matching after one year.
• Health benefits.
• Holidays – including your birthday.
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more.
• Employee wellness program designed to help you meet your fitness goals and improve your quality life – you can also earn cash incentives.