LOA Administrator

DESCRIPTION

The LOA Administrator will manage all LOA, Return to Work and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs; make determinations based on state and federal regulations; and ensure that on‑going claim management is within company service standards and industry best practices.

The LOA Administrator works in a hybrid arrangement, requiring 3 office days and 2 remote days each week. Locations include Acosta Group hubs in Charlotte, NC;
Dallas, TX;
Jacksonville, FL;
Rogers, AR;
St. Louis, MO; or any Acosta office in CST/EST locations.

• Review PLOA and ADA claims to determine eligibility and certification in compliance with state and federal regulations, review medical documentation for validity and medical necessity.
• Ensure coordination of efforts at each stage in the LOA process, including the Return to Work process and Accommodation requests.
• Identify action plans, manage the Return to Work process, and make timely case decisions. Communicate decisions and ongoing expectations with claimants and supervisors.
• Serve as the main contact for disability and ADA carriers, physicians, associates, supervisors, and HRBPs, educating and training the field on the LOA process to ensure compliance.
• Track and code documentation in accordance with internal workflow processes and stay abreast of related regulatory policies.

• Associate’s degree in a relevant field of study (or three years of relevant work experience).
• Two (2) years of disability management and/or FMLA administration experience required.
• CCM, RN, or BSN certification with a combination of case management experience preferred.
• Human Resources experience and ADA knowledge preferred.

• Strong knowledge of leave of absence.
• Critical thinking.
• Self‑starter.
• Ability to identify basic problems, analyze information, and draw valid conclusions/resolutions.
• Strong written and verbal communication skills.
• Multi‑task and manage multiple projects.
• Work independently in a fast‑paced environment with changing priorities.
• Demonstrated ability to deal with confidential information.
• Problem solving, time management, and priority setting skills.
• Strong computer skills.
• Strong customer service skills.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, contact  and include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E‑Verify for validating the ability to work in the United States for all job candidates. For more information on what this entails and your rights as a job applicant, use the link provided to access information on our use of E‑Verify and your right to work.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

Acosta, and its subsidiaries, is an Equal Opportunity Employer.

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $60,000.00 - $70,000.00

Company: Acosta Employee Holdco LLC

Req : 32454