Medical Receptionist

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IPS is seeking individuals that are passionate about helping those that struggle with mental illness, substance abuse, homelessness, and forensically involved clientele. We are looking for a Professional Support Specialist (Medical Receptionist) to complete medical, communication, and professional support tasks that are in need of additional support. This position requires the individual to fulfill the role of a third intake specialist, be responsible for necessary supporting financial documents and updates, and act as a backup phone receptionist while primarily managing relapse communication.

Responsibilities include DAL coverage, treatment schedule adjustment, sweat patch report coverage, and secondary completion of UDS when needed.

IPS is a behavioral healthcare company that specializes in outpatient mental health and substance use treatment for adults in socioeconomically diverse populations in Dallas, Ellis, and Kauffman Counties. IPS is a state-funded, non-profit organization that provides outpatient clinical services for those negatively associated with the criminal justice system. Using empirically validated, evidence‑based treatment, IPS strives to ensure the highest level of care for our clients and aims to positively affect change by reducing adult offender recidivism.

The role will include completing medical and professional support tasks, serving as a third intake specialist, managing clinic flow, acting as a backup phone receptionist, and primary handling of relapse communication. The specialist will also cover dialectical behavior treatment (DAL), adjust treatment schedules, produce sweat patch reports, and be the third in line for drug patch applications and secondary on UDS completion.

• Ability to work in a fast‑paced, high‑volume clinic
• Effective verbal and written communication skills
• Ability to engage professionally with clientele, staff, and external collaborators
• Excellent interpersonal skills and customer service orientation
• Complex problem‑solving abilities and solution‑focused orientation
• Effective time management and coordination skills
• Strong attention to detail
• Ability to maintain confidentiality
• Proficient in Microsoft Word, Excel, PowerPoint, and Google Suites
• Proficient typing skills

• Reliable transportation
• High school diploma required
• Bilingual (English/Spanish) is REQUIRED
• Previous Intake/Customer Service/Phone Receptionist experience preferred
• Previous medical office experience preferred

Job Type: Full‑time

Schedule:

Monday-Friday: 8:00 a.m. – 5:00 p.m. IN PERSON

Pay: $18.27 - $20.19 per hour