Receptionist​/Facilities Assistant

About Us

Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments. Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.

Location USA Texas Dallas 75201

Working Location Category Placed

The Receptionist/Facilities Assistant is the face of the workplace and a key representative of both Macro and the client. This highly visible role requires presentation, discretion, and attention to detail.

Front of House & Client Experience

• Act as the primary point of contact for visitors, guests, and staff, delivering a polished and professional first impression.
• Manage day‑to‑day front‑of‑house operations to ensure a seamless visitor and client experience.
• Build effective working relationships with client stakeholders and internal teams.

Reception & Communications

• Manage reception and switchboard services, handling enquiries confidently and professionally.
• Ensure messages and requests are accurately captured and followed up in a timely manner.

Workplace & Meeting Room Support

• Coordinate meeting room bookings, access, and hospitality requirements.
• Support corporate meetings and events, ensuring spaces are prepared to a high standard.
• Work closely with the Facilities team to ensure reception and meeting areas are maintained, presentable, and fully operational.

Administrative & Operational Support

• Provide general administrative support related to workplace operations, including access cards, IDs, and staff requests.
• Maintain accurate records, logs, and documentation in line with Macro procedures.
• Support onboarding and off‑boarding activities in coordination with the HR and Operations teams.
• Maintain reception SOPs, systems, and shared documentation.

Security, Access & Compliance

• Support day‑to‑day access control processes for staff, visitors, and contractors.
• Maintain accurate access records and support monitoring systems in line with site requirements.
• Escalate any issues that may impact safety, service delivery, or the client’s reputation.

Finance & Support Services

• Assist with basic financial administration, such as petty cash handling, in line with Macro and client controls.
• Liaise with internal support teams and approved suppliers as required.

Essential

• Exceptionally well presented, professional, and confident in a front‑facing role.
• Strong service mindset with pride in delivering high standards.
• Reliable, organised, and comfortable working in a structured corporate environment.
• Clear communication skills in English.
• Competent in Microsoft Outlook, Excel, and standard office systems.

Desirable

• Experience in front of house, hospitality, corporate services, or facilities support.
• Exposure to professional services or blue‑chip office environments.
• Genuine ambition to develop a long‑term career within Facilities Management.
• Corporate Workplace Operations.
• Continuous Improvement mindset.

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. Macro’s EDI campaign emphasises pro‑active support and learning from one another to create a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact to speak to a member of our team.