Field Support Specialist

Job Description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid.

Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

• 8:00 am – 5:00 pm (Mon-Fri) On Site

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $44,530 - $58,999.60. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training.

This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.

The PSS Support Specialist will support the processes and systems related to servicing our customers and supporting our sales and service staff. The incumbent will provide both administrative and analytical support and will develop our analytical and reporting capabilities to provide insights into key trends and performance indicators.

• Maintain organized filing systems (electronic and physical) to ensure easy retrieval of information.
• Process paperwork, forms, reports, and documentation accurately and on time.
• Book meeting rooms, arrange catering, prepare agendas, and support meeting minutes.
• Handle incoming and outgoing correspondence, including email, mail, and courier deliveries.
• Prepare and format documents, reports, spreadsheets, and presentations. .
• Update internal databases, logs, and tracking tools to ensure data accuracy.
• Maintain confidentiality and manage sensitive information in accordance with policy.
• Provide general administrative support to ensure smooth day‑to‑day operations.

• Enter, update, and verify data in various systems and databases.
• Processing of incoming orders, accepting PO’s, in Oracle and validating customer information, orders and purchase order details.
• Complete and maintain Quotes in Salesforce.
• Maintain customer accounts to ensure accuracy and current information.
• Process and coordinate internal orders related to emergency stock replenishment, equipment repairs, and technician service requests
• Review documents for completeness and accuracy before entry.
• Correct errors and inconsistencies in data to ensure high-quality records.
• Maintain confidentiality of sensitive information.
• Retrieve and organize data as required for reporting or audits.
• Communicate with internal teams to clarify incomplete or missing information.
• Follow company data entry procedures and quality standards.

• Monitor inventory levels to ensure adequate stock availability for service and operational needs.
• Track, update, and reconcile inventory records in internal systems.
• Coordinate replenishment of emergency stock and maintain accurate counts for frequently used items.
• Assist with shipping, receiving, labeling, and recording incoming materials or equipment.
• Conduct regular cycle counts and participate in full…