Receptionist, Administrative​/Clerical

Are you ready to be the welcoming face of a firm devoted to making a difference in people's lives?

Do you excel in customer service and thrive in a dynamic, client-focused environment?

Can you manage front-office tasks with professionalism and a personal touch?

Are you looking to kick-start your career doing meaningful work in a client-focused environment?

Final question:
When faced with a challenge, do you get excited or run away?

This is a part time role Tuesday through Friday, from 10:00 AM to 5:00 PM

What you’ll do:

• Front Desk Management: Serve as the first point of contact for visitors and callers, creating a professional, welcoming, and positive first impression of the firm.
• Telephone Communication: Answer and route incoming calls efficiently, take accurate messages, and help ensure callers receive timely follow-up and assistance.
• Intake Support: Conduct preliminary intake calls with potential clients, gather initial information, and direct inquiries to the appropriate team members.
• Client Interaction: Provide compassionate, professional assistance to clients and visitors by answering routine questions and supporting a positive client experience.
• Administrative Duties: Support daily office operations through routine administrative tasks, including scanning, document organization, data entry, and general office support.
• Mail Processing: Prepare outgoing mail and coordinate document shipments through USPS and UPS, ensuring materials are handled accurately and in a timely manner.
• Office Upkeep: Help maintain a clean, organized, and welcoming office environment by keeping shared spaces stocked, assisting with routine office upkeep, and taking out the trash.

What we’re looking for:

• Customer Service
  
  Experience:
  
  Prior experience in a customer-facing, reception, or front-desk role with a demonstrated commitment to providing outstanding service.
• Communication
  
  Skills:
  
  Strong verbal communication skills with professional telephone etiquette and the ability to interact confidently with clients and visitors.
• Dependability: Demonstrated reliability, strong follow-through, and the ability to work independently while managing daily front-office responsibilities.
• Technology Proficiency: Basic computer proficiency with experience in data entry, office software, and learning new systems as needed.
• Problem Solving: Ability to remain calm under pressure, handle upset or emotional callers with professionalism, and recognize when to escalate situations appropriately.
• Attention to Detail: Strong attention to detail with the ability to accurately manage administrative tasks, client information, and day-to-day office responsibilities.

Why you should work here:

• Meaningful Work: Enjoy the opportunity to make a real difference by supporting individuals during challenging times. Every interaction gives you the chance to positively impact a client's experience while contributing to a firm with a meaningful mission.
• Autonomy & Trust: Thrive in a role where you'll be trusted to take ownership of the front office, work independently, and make a meaningful contribution to the firm's day-to-day success.
• Close-Knit Team: Join a collaborative small-firm environment where your contributions make a daily impact. You'll work closely with firm leadership and help deliver the personalized client experience the firm is known for.
• Work Schedule: Part-time position, Tuesday through Friday, from 10:00 AM to 5:00 PM.

Join DuBose Law Firm and make a real impact in the lives of those we serve. If you are a dedicated professional ready to shape the first impression of our firm and support our mission, we invite you to apply. Become part of a team that values excellence, compassion, and personalized client service.