Operations Assistant

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

As an Operations Assistant, you’ll report to the Operations Supervisor and play a key role in supporting daily office operations with a strong focus on digital workflows and print production services. You’ll partner closely with attorneys and staff to deliver high-quality document solutions while ensuring efficiency, accuracy, and exceptional internal service. This role also offers the opportunity to cross-train across facilities and office operations, giving you broad exposure to how a professional services office operates end to end.

• Print & Digital Production: Manage job queues, configure job processing tools, and operate high-volume printers, scanners, copiers, and Multi-Function Devices (MFDs) to complete client and internal requests efficiently.
• Quality Control: Diagnose and resolve print quality issues, ensuring each job meets standards for alignment, formatting, and materials.
• Document Processing: Convert, format, and prepare files across multiple formats (e.g., Word, Excel, PDF, image files), including creating searchable PDFs and using Optical Character Recognition (OCR) tools.
• File Management: Index, store, and retrieve documents within network drives and Document Management Systems (DMS) to ensure accessibility and organization.
• Production Support: Handle binding, cutting, folding, scanning, and other finishing services to deliver polished final products.
• Operational Efficiency: Minimize waste, optimize resource usage, and maintain cost-effective production practices.
• Facilities Coordination: Support mail, shipping, and courier operations, assist with office setup, and coordinate maintenance requests with vendors and building management.
• Workspace Readiness: Maintain organized conference rooms, common areas, and supply spaces while managing inventory and reordering as needed.
• Office Support: Assist with office moves, workstation setups, and general facilities-related requests to ensure a seamless workplace experience.
• Customer Service Excellence: Provide responsive, professional support to attorneys and staff, offering guidance on document solutions and keeping stakeholders informed on project status.

• Education: High school diploma required; associate degree or technical training preferred.
• Experience: At least 2 years in a production document processing or similar environment, with prior law firm service center experience strongly preferred; minimum 1 year of direct customer service experience.
• Technical
  
  Skills:
  
  Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe tools, scanning platforms, and document technologies including DMS and OCR.
• Equipment Expertise: Ability to operate large-scale reprographic and production equipment with confidence and precision.
• Communication: Strong written and verbal communication skills with a customer-focused, service-oriented mindset.
• Organization & Detail Orientation: Proven ability to manage multiple tasks, maintain accuracy, and meet deadlines in a fast-paced setting.
• Physical Requirements: Ability to lift up to 50 pounds and remain standing for extended periods as needed.
• Adaptability: Flexibility to work overtime with…