Administrator - Mission Services

Job Details Level: Experienced

Job Location:

Dallas, TX 75212

Position Type:
Full Time Salary Range: $48,000.00 - $50,000.00 Salary Travel Percentage:
None Job Shift: Day Job Category:
Retail

The Mission Services Administrator serves as the first point of contact for participants, visitors, employers, and community partners entering Mission Services. This role owns the front door experience of Mission Services, ensuring participants begin their career development journey with a welcoming, professional, and well-coordinated experience. The Administrator manages daily reception operations, participant flow, scheduling, and administrative support, guiding participants through the initial steps of the Opportunity Accelerator and connecting them to the appropriate staff, resources, and services.

Success in this position requires exceptional communication skills, strong problem-solving abilities, and the capacity to thrive in a dynamic, fast-paced environment. The Administrator collaborates with internal teams, engages with external partners, and ensures a consistent, high-quality participant experience that reflects the standards of Mission Services.

• Serve as the first point of contact for Mission Services, and welcome all participants, visitors, employers, and community partners entering Mission Services.
• Create a warm, professional, and inclusive environment for every visitor.
• Answer general questions regarding Mission Services programs.
• Ensure every participant understands the Opportunity Accelerator service delivery model and the next step in their Mission Services journey.

• Collaborate with the Intake Specialist to own Phase I of the Opportunity Accelerator
  - Assess and Plan, assisting participants with sign-in and initial engagement.
• Determine whether participants are new or returning, and direct participants to the appropriate staff member or service.
• Coordinate participant flow among reception, intake, Career Navigators, workshops, and other Mission Services staff.
• Assist walk-in participants while managing scheduled appointments.
• Communicate wait times and service expectations to participants.

• Answer phones, emails, and general Mission Services inquiries via phone and email, responsible for managing the general inquiry inbox, jobs.
• Schedule participant appointments as appropriate.
• Maintain an organized and professional reception area and monitor participant waiting areas for cleanliness, organization, and professionalism.
• Ensure forms, informational materials and office resources remain up-to-date and readily available.
• Ensure career pathway information, workshop schedules, hiring event flyers, and community resources remain current and accessible.
• Ensure confidentiality and compliance with organizational policies and participant information.
• Continuously identify opportunities to improve the participant experience.

• Maintain participant sign-in records and assist with participant record organization.
• Maintain organized electronic and physical filing systems.
• Support basic participant data entry and record accuracy in Case Worthy.
• Manage office correspondence and incoming communications.
• Order and maintain routine office supplies.
• Provide administrative support to the Manager of Workforce Readiness and Mission Services team as needed.

The list below is representative of the knowledge, skill, and/or ability utilized while…